IT Support Analyst

Job Description

The IT Support Analyst serves as a technical escalation point for the IT Services Support team in one or more specific technology platforms.

Job Responsibilities:

• Assists IT Service Support Team with harder to solve issues and share knowledge.

• Works with Regional IT Technical PM to execute projects within the region.

• Together with regional IT management will ensure the adoption of standards in the regional team.

• Accountable, together with other IT Support Analysts, for ongoing operations and maintenance.

• Ensures knowledge transfer, documentation, and resolution of technical issues in a timely manner.

• Works directly with the business to solve more advanced technical issues.

• Participates in local, regional, and global projects.

• Escalate unresolved incidents to domain service owners.

• Performs routine operations and updates as necessary to keep systems up and running as per SLAs (to be defined).

Job Requirements:

• Legally authorized to work in the United States, without restrictions.

• Bachelor’s degree or higher in Information Technology, Computer Sciences or related field is preferred.

• 5+ years of deep technical knowledge across one or more platforms.

• MCSA, MCSE, CompTIA A+, Server+ are desirable, but not required.

• SharePoint administration experience (Document Libraries, Site collections, Site creation/customization).

• Proficiency with Windows PowerShell to automate tasks.

• Strong experience with Windows Server and Microsoft Active Directory Domain Services.

• VMWare server virtualization experience preferred.

• Foundational network routing and switching experience.

• Foundational knowledge of AWS and MS Azure cloud platforms.

Our Contribution to You (Growth Opportunity)

At Fugro, we focus on helping our employees at every level of their career identify and use their strengths to contribute their best every day. From entry-level team members to senior leaders, we believe there is always room to grow knowledge and experiences. We support our employees by offering opportunities to sharpen their skills through on-the-job learning experiences to formal internal and external development programs.

Benefits

At Fugro, we value people and offer a broad range of benefits which include, but are not limited to:

• A choice of Medical, Dental, and Vision Plans.

• Basic Group Life and AD&D Insurance.

• Short-term and Long-term Disability.

• A broad range of voluntary benefits.

• An employer-matched, 100% vested 401(k) Plan.

How to apply?

If you are interested in this role we look forward to discussing this opportunity with you. Please click on our ‘apply’ button and upload your resume and cover letter.

Disclaimer for recruitment agencies:

Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated .

Fugro USA posting Disclaimer

Fugro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.

Individuals with disabilities needing assistance in the recruitment process are encouraged to contact Human Resources directly at 713-369-5600, option 5 or recruiting.usa@fugro.com .

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