IT Services Program Manager

IT Services Program Manager
Location: DOJ 4Con office - 150 M Street NE, Washington, D.C.
Department: Department of Justice (DOJ) TAX Division
Type: Full Time
Minimum Experience: Experienced
Security Clearance Level: Ability to pass a DOJ Background Investigation and Public Trust Clearance

• The clearance level stated above must be met for consideration for this specific opportunity. Unfortunately, FTC is unable to sponsor at this time.

Military Veterans and individuals with disabilities are encouraged to apply!

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Favor TechConsulting, LLC (FTC)* is seeking a talented IT Services Program Manager with government and the Department of Justice (DOJ) experience.
Essential Duties & Responsibilities

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Role Overview: *

The candidate should have experience interacting with senior Federal Government employees and contracting officers. Individual will serve as subject matter expert in Government Information Technologies and serve as the IT Manager responsible for the quality of IT services to the Federal Client. Will be responsible to ensure client satisfaction with team’s delivery and seek opportunities to expand and grow our work. The position is in the Washington DC area conveniently located near Metro.

• Responsibilities:
• Manager for all Monthly IT deliverables and communication between FTC and Federal Operations staff
• This individual is responsible to the VP of Operations to resolve any issues of deficiency in meeting contractual obligations
• Serve as subject matter expert for the service delivery life cycle of the infrastructure (i.e. Network, Server, Workstation, and Helpdesk)
• Ability to ensure agency is meeting all required protocols and security requirements.
• Provide strong organizational, planning and analysis skills in executing critical day-to-day functions and priorities
• Experience with implementing process or organizational change by articulating a vision for change, associated pros and cons, and a transition roadmap
• Ability to support multiple initiatives and balance resources and time concurrently to meet emerging requirements and changing priorities
• Individual with responsibilities for the strategic direction of the IT team to meet the goals of leadership
• Act as responsible individual for all deliverables to the clients, in terms of quality, timeliness, and accuracy of assignment
• Responsible for all staffing decisions and assignments of roles for individuals
• Responsible for dispute resolution between staff and clients where necessary
• Responsible for all disciplinary discussion and determining corrective actions needed by staff
• Identifies, acquires, and utilizes company resources to achieve project technical objectives
• Perform a variety of both complex and routine administrative and analytical duties
• Mentor program direct reports in operations, program management and business development

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Required Skills & Experience*

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Requires Bachelor’s degree or equivalent, and ten years of related experience including management experience of similar size (Infrastructure Operations for 700+ users)

• ITIL Certification
• Management of multiple project initiatives and ongoing operations simultaneously
• Exceptional oral and written communication and negotiation skills

Strong background in information technologies for large complex organizations

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Professional Certification(s): *

ITL v3 or ITIL v4

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Formal Education: *

BS Degree

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Years of Professional Experience: *

8 years’ experience as a manager

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Desired Skills & Experience*

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PMP certification

• Experience implementing and configuring a new ITSM system (i.e. ServiceNow, Remedy, etc.
• Understanding of CMMI for Services and ISO 20000

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Professional Certification(s): *

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Formal Education: *

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Years of Professional Experience: *

12+ relevant experience

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Required Technical/Business Tools Experience*

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Required tools experience 1_

• Required tools experience 2

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Physical Requirements*

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30-40lbs lifting (computers or servers)

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Additional Information: *
FTC requires all employees to be fully vaccinated as a condition of employment, unless legally entitled to an accommodation. If you receive an offer of employment, it will be made contingent upon satisfaction of this requirement, and you will be required to show proof that you are fully vaccinated or to promptly engage in an interactive process to allow Human Resources to evaluate potential reasonable accommodations for valid medical or religious reasons. Please do not provide information about whether you are seeking an exemption from the vaccination requirement unless and until you receive a conditional offer of employment from FTC.
U.S Citizenship is required for this specific opportunity and all selected applicants will be subject to a government security investigation. This includes but not limited to; meeting the eligibility requirements for access to classified information and the ability to obtain a government-granted security clearance. Individuals may also be subject to a background investigation including, but not limited to; criminal history, employment verification, education verification, drug testing, and creditworthiness.
Favor TechConsulting is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, marital status, disability, veteran status, sexual orientation, or genetic information.

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Job Type: Full-time