IT - AV Engineer

Responsibilities:Essential Duties: (This list is not exhaustive and other duties may be assigned)

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  Responsible for configuring, operating, and maintaining Audio-Visual (AV) equipment and solutions
• Design, code, test, and troubleshoot the technology and configurations in our conference rooms and custom audio-visual deployment spaces
• Follow the standards and policies defined for the AV services, conference rooms, and Zoom services
• Design, administer, and manage a scalable enterprise-level AV platform based on the business requirements
• Lead testing practices to ensure AV changes/upgrades don’t negatively impact key business applications or user experience.
• Document the deployment, troubleshooting, and operational processes required to build and operate our AV solution
• Develop custom configurations and/or software solutions around AV services as necessary
• Provide the last line of defense for AV support within IT
• Act as a Subject Matter Expert (SME) for Zoom rooms, telephony system, conference room architecture/standards, video/audio/web conferencing, and streaming & digital signage infrastructure
• Drive initiatives to continuously improve our end-users’ experience based on user feedback and monitoring data
• Manage enterprise AV platform and leverage your scripting skills to automate activities
• Develop positive relationships with the business and other functions involved in downstream technical processes
• Collaborate with members of the information security, network, Active Directory, End User Computing, Messaging/O365, and cloud teams to ensure our AV set up meet user requirements and align with the overall IT technology portfolio, processes, and procedures
• Document standards and provide on-going training to more junior members of the AV team
• Look to improve all aspects of the AV services continually

Qualifications:

• At least 6-8 years (or relative) in the AV Engineer role, where you learned the nuances of IT Administration
• Bachelor’s is preferred for this position
• Experience with: On-Prem telephony system, Microsoft O365 integrations, and BI Platforms, PowerShell scripting, Cloud-Telephony systems, Zoom configuration and management, multiple collaboration platforms, conference room designing, MS Teams, and Level 3 escalation support
• Ability to identify, scope, and recommend improvements in the AV space
• 2 to 4 years of scripting experience such as Python, PowerShell, or other automation
• Ability to communicate at all levels within the organization – Business Stakeholders, Senior Managers, and C-Level Execs

Preferred:
Physical Demands:While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to handle or feel and reach with hands and arms. This job is primarily sedentary.
Goken America is an equal opportunity employer. All applicants are considered without regard to race, color, ethnic or national origin, religion, age, sex, disability, citizenship or any other status protected by applicable federal, state or local law.