I.S. Support Specialist II
- Full-Time
- Trenton, NJ
- Capital Health System
- Posted 3 years ago – Accepting applications
Job Description
Overview:Position #: 3232Responsibilities:
Requirements:
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- Troubleshoots any hardware and software problems with PC’s, printers, peripherals, mobile devices, servers, switches, routers, and other miscellaneous IT equipment.
- Provides support for a large variety of hospital applications. Installation and configuration of Windows/Apple/Linux OS, MSO, Internet Explorer, Google Chrome, etc. Support LAN, security and network protocols governed by Information Technical Services management and policies.
- Analyzes error conditions that arise during live operation. Confers on a timely basis with vendors, manuals and other documentation to troubleshoot the best solutions. Takes ownership of problems while communicating effectively with the end user. Conducts parallel testing to analyze and improve end user production efficiency.
- Educates end users to conform to Information Services policies for acceptable hardware or software utilization. Advises, instructs, or acquaints system end users in the use of their hardware, software, applications and operating system. Provides technical advice and assistance to users concerning data communication equipment and data transmission. Meets with current and potential system users for the purpose of determining technical needs.
- Follows security standards, supports HIPAA and any other hospital security protocols. Ensures all work (e.g. design, distribution, repairs) is done in compliance with all licensing laws, legal requirements and industry standards. Maintains client confidence and protects operations by keeping information confidential.
- Participates in on-call availability for off-hours support. Provides efficient help desk support as needed. Monitors the request for service board and independently opening work orders to rectify technical problems.
- Performs preventative maintenance in accordance with department policies. Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications and documenting.
- Follows sound implementation procedures such as ensuring new hardware and/or software is installed, pre-configured and tested in the test bed and in pilot locations prior to a formal rollout in a production environment.
- Maintains database of inventory of workstations and associated equipment; assists in the research and purchase of hardware and software.
- Communicates and follows up in a positive, meaningful manner with customers on the status of problems and projects, and proper procedures for systems evaluations.
- Communicates, written or orally, to members of the team and IS management on a regular basis on the status of problem resolutions and project implementations as necessary. Participates as an active, contributing member in regular Technical Services staff meetings and other assigned team/project meetings. Communicates current task and project priorities that may conflict with their service requests and alternatives to requests for services that do not meet standards.
- Performs successfully administrative responsibilities necessary to comply with Organization, IS policies, procedures and standards. Assists with developing documentation necessary for all desktop and application delivery, implementations and upgrades, including detailed technical specifications, work plans, test plans, implementation, downtime schedules, and back out/recovery plans. Assists in the training and mentoring of existing and new employees, including developing training materials and conducting training sessions.
- Maintains historical records by documenting hardware and software changes and revisions in an accurate and timely fashion.
Requirements:
- Associate's degree or technical degree.
- Three years of work experience in the installation, maintenance and technical support of computer software and hardware applications.
- Drivers License.
- Frequent physical demands include: Sitting , Standing , Walking , Climbing (e.g., stairs or ladders) , Carry objects , Push/Pull , Twisting , Bending , Reaching forward , Reaching overhead , Squat/kneel/crawl , Wrist position deviation , Pinching/fine motor activities , Keyboard use/repetitive motion
- Occasional physical demands include:
- Continuous physical demands include:
- Lifting Floor to Waist 50 lbs. Lifting Waist Level and Above 40 lbs.