Inside Sales Coordinator

Cambria is seeking a candidate that can effectively build strong relationships, communicate to all levels in the organization, and exhibit excellent customer service. The Inside Sales Coordinator will be responsible for interacting with Cambria’s Business Partners to provide a white glove service. This role will engage and partner daily with Cambria Market Representatives, Business Partners, Distribution Center Leadership and Staff to accurately process and schedule slab orders.

Roles & Responsibilities:

Exhibit premium customer service with Business Partners

• Answer inbound calls while portraying excellent customer service
• Schedule customer orders, and ensure clear communication on delivery/will call dates and/or changes
• Educate and provide customer service to Business Partners to help increase their use of the Cambria online ordering portal
• Provide accurate information to Business Partners by answering questions as it relates to pricing, inventory and any other requests
• Utilize systems to document
• Utilize Cambria’s online ordering portal to identify product availability and leverage Cambria internal tools to train Business Partners
• Ensure Salesforce entry is entered in an accurate and timely manner that includes Business Partner’s needs and follow up items
• Assign and collaborate with field Sales Representatives on action items that relate to their markets and Business Partners

Cross functional collaboration

• Partner, communicate and share updates with the Distribution Center Manager and all appropriate parties
• Collaborate with the Showroom Manager to schedule slab viewings and leverage their expertise to help close the sale

• Ability to learn Cambria’s business and effectively communicate the strengths to customers
• Excellent customer service skills with the ability to build relationships quickly
• Ability to multitask and prioritize workload in a fast-paced environment
• Excellent attention to detail and practiced accuracy
• Strong organizational skills with the ability to work autonomously
• Resilient integrity, strong work ethic, and portrays an entrepreneurial spirit
• Excellent interpersonal, verbal and written communication skills with the ability to communicate cross functionally
• Must be able to work overtime as needed

Minimum Requirements:

Education: High school diploma required. Associate’s degree preferred.

Experience: Minimum of 3 years of previous customer service and/or inside sales

Systems: Proficient in Google Suites, Oracle, Microsoft Suites. Tableau and Salesforce or similar CRM software is a plus but not required.

Additional Requirements:

Travel Requirements: N/A

Physical Requirements: Must be able to lift up to 40 pounds to move Cambria Samples and Marketing materials.

Cambria offers a competitive benefits package that encompasses Health and Dental Insurance, Paid Time Off, 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account, Life, Supplemental Life, and Disability Insurance, Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount and Professional Development Assistance.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

For additional company information, please visit www.CambriaUSA.com.

We are an equal opportunity employer.

M/W/VET/DISABLED

• The salary range associated with this job posting has not been provided by Cambria.