Inpatient Administrative Coordinator

Inpatient Administrative Coordinator

- (3200882)
Under the general direction of the Program Manager of Clinical Operations, the General Medicine Inpatient Administrative Coordinator (IAC) will be embedded with the inpatient General Medicine teams. S/he will work under the direction of physicians, advanced practice providers, members of the interdisciplinary care team, and directly with patients and families to coordinate a variety of administrative tasks. The IAC will play an essential role in the coordination of patient care, with an emphasis placed on efficient and exemplary service in a high-volume inpatient setting. The IAC is expected to effectively organize priorities, complete tasks proactively, and manage confidential patient information.

• Facilitate smooth, safe patient transitions into the inpatient setting

o Ask a patient’s pharmacy to fax his or her medication list.

o Obtain and upload patient records from outside hospitals

o Upload radiology imaging into MGH patient record.

• Aid Medical Team with patient throughput

o Call other services to determine whether a procedure is scheduled today.

o Arrange meetings of care teams.

o Attend multidisciplinary rounds for assigned teams when feasible.

o Proactively check-in with physicians daily.

• Support safe transitions from the inpatient to outpatient care

o Develop a basic knowledge of public and private insurance coverage for inpatient and ambulatory services and medications.

o Review discharge medication list and initiate prior authorization process for medications to ensure completion prior to discharge.

o Facilitate specialty pharmacy requests and arrange for timely delivery of medications.

o Coordinate with patients and caregivers the delivery of medications and supplies prior to discharge.

o Interact with patients and families at the bedside to ensure patients are scheduled for infusions, transfusions, and office visits in appropriate timeframe prior to discharge.

o Contact patients at home to schedule appointments for patients who were discharged from the hospital on a weekend.

o Troubleshoot within a complex system to resolve scheduling issues and escalate concerns about gaps in follow up.

o Communicate with patients, families, and Case Management to troubleshoot issues with co-pays, medication deliveries, and transportation.

• General duties

o Work with residency program and departmental leadership around process improvements for the General Medicine services

o Provide cross coverage for other team members as needed.

o Maintain confidentiality and privacy consistent with HIPAA guidelines.

o Develop and maintain relationships with Operations Associates, Resource Nurses, members of care team and units

o Respond promptly to all pages and emails

o Other tasks as assigned

RSRMGB

• Associates or bachelors degree preferred; minimum of high school diploma or equivalent required.
• 1-2 years experience in healthcare or new grad with demonstrated interest in healthcare.
• Ability to engage with a diverse population of patients, families, visitors, providers and colleagues with multiple personality types.
• Demonstrated ability to learn and understand complex systems

EEO Statement
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.
Primary Location MA-Boston-MGH Main Campus Work Locations MGH Main Campus 55 Fruit Street Boston 02114 Job Customer Service Organization Massachusetts General Hospital(MGH) Schedule Full-time Standard Hours 40 Shift Day Job Employee Status Regular Recruiting Department MGH Medicine Job Posting May 25, 2022