Infrastructure Administrator

Iconic IT of Tyler, TX is looking to hire a full-time Infrastructure Administrator / Lead IT Support Specialist / Help Desk Analyst. Do you want to work for a company where there will be no limits on what you can achieve? Would you like to work in a goal-oriented atmosphere that is also friendly and supportive? Do you have excellent organizational and administrative skills? If so, please read on!

This IT management position would be eligible for a strong benefits package including medical, dental, vision, optional life insurance, employer-paid short-term and long-term disability, and a flexible spending account (FSA). If this sounds like the right technical support management opportunity for you, apply today!

ABOUT ICONIC IT

We are a managed IT support services provider with a strong focus on client experience. We help small and mid-size businesses provide their clients with an exceptional user experience. The merging of four market-leading companies to make up today's Iconic IT means that we can share resources, improve our buying power, streamline our back-office operations, and provide better service. As one, not only are we iconic, we are "better together."

Some of the big winners in this merger are the employees. We can now offer increased opportunity, a long-term career path, and better benefits with lower out-of-pocket expenses. And, we still offer a "work hard, play hard" culture with a fun competitive spirit (chili cook-offs, Nerf wars, and other fun contests).

A DAY IN THE LIFE AS AN INFRASTRUCTURE ADMINISTRATOR / LEAD IT SUPPORT SPECIALIST / HELP DESK ANALYST

As our Infrastructure Administrator / Lead IT Support Specialist / Help Desk Analyst, you are directly responsible for ensuring that we provide timely, reliable, and quality technical support services to our clients. You are the lead technician on a support team. Serving as an escalation path for Systems Administrators as well as other teammates, customers, and vendor partners, you provide expert remote and onsite technical support. You also serve as the operational visionary for the clients assigned to your support team.

Taking technical ownership of their networks and servers, you are responsible for the successful operation of their assigned clients' networks. To ensure that their environments are in line with defined standards, you proactively review and maintain their IT infrastructure, including servers, storage, virtualization, and network solutions. You drive client satisfaction while maximizing team efficiency and ensuring that contract terms and service level agreements (SLAs) are met. Always willing to help, you also provide reactive technical support.

You analyze the data necessary to identify trends in service delivery, especially those indicating systemic issues at client sites and do root cause analyses. You report key performance indicators (KPIs) and the status of strategic initiatives to the Service Manager. You work with Account Managers and vCIOs to provide information for strategic business reviews. Highly motivated, you stay abreast of advances in technology. You love the challenge and variety inherent in your job and that it taps into both your technical and people skills.

QUALIFICATIONS FOR AN INFRASTRUCTURE ADMINISTRATOR / LEAD IT SUPPORT SPECIALIST / HELP DESK ANALYST

• Bachelor's degree
• 3 years of experience in IT management and service delivery OR an equivalent combination of education and experience
• Expert knowledge of how to install and maintain computer hardware, operating systems, networks, and software applications in a business setting
• Knowledge of Microsoft's core business applications including Windows Server/Desktop, O365, SQL, SharePoint, and Azure
• Ability to use remote access solutions such as RDS VPN, and Terminal Services
• Understanding of backup, business continuity, and disaster recovery solutions
• Knowledge of networking including WAN and LAN connectivity, routers, firewalls, and security
• Leadership skills

IT certifications such as Microsoft MCP, MCSA, MCSE, Citrix, Cisco, VMware, and VCP are preferred but multiple factors will be taken into consideration. Do you have strong communication skills including the ability to explain technical information in layman's terms? Can you solve complex problems? Do you enjoy teaching and mentoring others? Are you able to plan and prioritize tasks effectively? Can you handle stressful situations in a congenial manner? Do you have strong communication, interpersonal, and negotiating skills equal to your analytical skills? If so, you might just be perfect for this Infrastructure Administrator / Lead IT Support Specialist / Help Desk Analyst position!

TECHNICAL SUPPORT MANAGEMENT WORK SCHEDULE

Business hours are Monday-Friday from 8 am - 6 pm.

READY TO JOIN OUR TECHNICAL SUPPORT MANAGEMENT TEAM?

If you feel that you would be right for this Infrastructure Administrator / Lead IT Support Specialist / Help Desk Analyst position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!