HVAC Counter Sales I

Job Title: Counter Sales I
Full Time / Non-Exempt
Location: Raleigh, NC
Reports To: Branch Manager

R.E. Michel Company is currently seeking…well qualified, enthusiastic people to help us maintain the highest levels of customer satisfaction.

What is R.E Michel Company?
The R.E. Michel Company was founded in Baltimore, Maryland in 1935 as a supplier to the home heating oil burner industry. Still family owned and operated, we have grown to be one of our nation's leading wholesale distributors of HVACR and LP equipment, parts and supplies. We operate in more than 300 locations with employees who service our customers with pride!

Why Work for Us?
We can help you grow! At R.E. Michel Company, you will find many opportunities for advancement and training opportunities to help support your career. Our people are our greatest asset. From our local branch associates and field sales people to our corporate support staff, they represent the finest professionals in the industry.

General Summary: Counter Sales position that includes answering telephone calls, locating items, servicing customers, using computer to generate invoice, loading item(s) in customer's vehicle and delivering product to customer location. Uses all available resources to locate product. Maintains self service area along with creating and maintaining branch displays. Good interpersonal skills necessary to service customers in the branch, on the telephone or at the delivery site. Pre-employment screening required.

Responsibilities Include:

• Process customer orders, maintain communication with customers and provide all necessary updates in a timely manner
• Complete customer sales by means of data entry, product verification, and payment collection.
• Provide expert level customer service through effective communication efforts in-person and telephone.
• Warehouse duties including shipping and receiving, order processing, delivery and inventory.
• Ability to handle difficult situations with diplomacy and tact.
• Team player who works productively with wide range of people.
• Can recommend alternate products based on cost, availability or specifications.
• Build and maintain professional relationships with customers
• Multi-task in an effort to complete all responsibilities and duties in a timely and productive manner

Requirements Include:

• Basic understanding of Heating and Cooling systems (matrix).
• Knowledge of basic math skills.
• Ability to read invoices, catalogs, stock numbers and descriptions to accurately identify items.
• Heavy lifting.
• Knowledge of material handling equipment in order to safely move product weighing more than 70 pounds.
• Valid driver’s license, safe driving record; ability to operate manual transmission if applicable.

Work Environment:
Must have the ability to work in an environment where frequent interruptions may occur. Requires frequent bending, climbing, movement and lifting of up to 75 pounds during physical loading/unloading of trucks and when stocking products. The employee is occasionally exposed to extreme cold and extreme heat. The work schedule is typically Monday through Saturday.

Successful completion of pre-employment screens is required and must be 18 years of age to operate forklift.

R.E. Michel Company benefits package include:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Short and long term disability
• Employee Assistance Program
• Employee Discount
• Employee Uniform Program
• Access to Working Advantage- Discounts on Entertainment, Shopping and MORE!
• Access to LifeMart- Discounts on Hotels, Apple Products and MORE!
• Career Advancement Opportunities!

COVID-19 Precautions:

• Required mask wearing
• Plastic Counter shields in place at branch locations
• Social distancing guidelines
• Sanitizing, disinfecting and cleaning procedures in place

Please Note: When you click on the Apply Online Now button below, and we hope that you do, you will be redirected to RE Michel’s Applicant Tracking site “localjobsnetwork.com” this is where you will complete your application for employment and provide a copy of your resume if required.

Keywords: Warehouse, Customer Service, Counter Sales, Delivery, HVAC, Driver, Forklift, Order Puller

R.E. Michel Company, LLC is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, and Disability, Veteran status or any other protected status

R.E. Michel Company, LLC is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran status or any other protected status.
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