Housekeeping Supervisor-Crowne Plaza Pittsburgh South

The Crowne Plaza Pittsburgh South is currently accepting applications for the position of Housekeeping Supervisor.

What’s the job?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Housekeeping Supervisor you’ll help the Housekeeping Manager in supervising all aspects of housekeeping and laundry – ensuring high standards are maintained.

Your day-to-day

Guest Experience

• Check public areas, guest rooms/suites, equipment, linens are clean and in good repair, advising team members of areas of improvements
• Perform housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction
• Carry out special requests from guests, VIPs, repeat visitors and club members
• Help guests with their questions and complaints to achieve complete guest satisfaction

People

• Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for associates. Provide mentoring, coaching and regular feedback to help manage conflict and improve associate performance
• Educate and train all team members in compliance with federal, state and local laws and safety regulations
• Ensure associates are properly trained and have the tools and equipment to carry out job duties
• May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods

Financial

• Maintain proper inventory levels managing cost per room for supplies and labor

Responsible Business

• Maintain and order supplies and equipment while minimizing waste and maintaining “green” initiatives (example: container recycling, and cleaning agents)
• Reunite items with owners – and log any lost and found property
• Perform other duties as assigned

Accountability

This job reports to the Housekeeping Manager, or Director of Rooms (where present), and supervises all associate within the housekeeping and laundry departments.

What we need from you

• High school diploma or equivalent
• Supervisory experience required.
• Must speak fluent English.
• This is a physical role and you’ll be on your feet most of the day and will be expected to stand for your entire shift.
• Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select alternative courses of action quickly and accurately.
• Must work well in stressful, high pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace, including, preventing, identifying, and solving problems as necessary.
• Must be able to work and understand financial information and data, and basic math functions.