Housekeeping Lead - Harrah S Hotel

Responsible for helping to maintain quality and cleanliness in all hotel rooms. Responsibilities include: inspecting rooms to meet cleanliness and quality standards, accountable for walk-through, and will also be expected to assist in Houseperson and Guest Room Attendant duties as needed.

KEY JOB FUNCTIONS :

• Maintains top condition of the Hotel Guest Rooms from a maintenance and cleanliness standpoint.

• Works and motivates Guest Room Attendants and Housepersons by providing new hire training and ongoing on the job training.

• Inspects rooms daily to meet cleanliness and quality standards set forth by department.

• Contributes and assists in the evaluation of employee performance reviews.

• Maintains key control.

• Accountable for follow up on walk-through, special cleaning projects, cleanliness, and maintaining safety and security standards.

• Makes beds according to standards, dusts, and cleans windows and mirrors.

• Vacuums and cleans carpeted areas and behind furniture.

• Cleans bathrooms including floors, toilets, and bathtubs.

• Supplies rooms with all amenities and linens.

• Maintains the housekeeping linen room on each floor, stocks with linen and supplies ensuring adequate level of supplies.

• Responsible for counting and distribution of clean linens to both Guest Room Attendant carts as well as linen closets.

• Picks up used linens from Guest Room Attendant’s carts, drops linens down chute to carts that are then taken to soiled linen room.

• Delivers requested guest amenities including: pillows, additional beds, blankets, and other items.

• Fills out daily department logs.

• Enters proper code via telephone to update checkout ready status for rooms when directed to do so.

• Turns in all lost and found items to ensure proper logging.

• Greets all guests throughout shift with the proper salutation and pleasant expression.

• Must be able to operate equipment including: vacuum cleaners, mops, and brooms.

• Maintains and cleans all equipment used throughout the course of a shift.

• Presents oneself as a credit to the Company and encourages others to do the same.

• Perform all other related and compatible duties as assigned.
  

EDUCATION and/or EXPERIENCE:

• High school graduate or equivalent preferred.

• Trained in Blood Borne Pathogens and Bio-Hazards.

• Good knowledge of cleaning procedures and chemicals.

• Minimum 6 months-1 year previous hotel room cleaning experience required.

QUALIFICATIONS:

• Good communication skills and ability to communicate instructions easily to others.

• Works well with others.

• Makes good decisions quickly.

• Able to enforce standards and procedures to staff and maintain standards set forth by the department.

• Ability to use chemicals without any adverse reactions.

• Ability to use touch-tone telephone to communicate and as a keypad.

• Listens and responds to visual and aural cues.

• Must perform duties with a sense of urgency.

• Must be able to read, write, speak, and understand English.

• Must be able to work flexible hours and shifts.

WORK ENVIRONMENT :

• Physically mobile with reasonable accommodations, including the ability to carry up to 75 pounds, push/pull up to 750 pounds. Must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, tilt head back and balance when maneuvering around work area. Must be able to stand and walk for entire shift. Must be able to maneuver in hotel areas, up and down stairs and reach above shoulder level. Must be able to use ladders.

• Must be able to work in a fast paced environment.

• Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.

• Must be flexible with schedule, including nights, weekends, and holidays as required.

• Must be able to listen and respond to visual and aural cues.

• Ability to stand and walk, and mobility to move easily around entire property for entire shift.