Housekeeper/Room Attendant

About Us: Colorado Springs Marriott, nestled in near the Rocky Mountains and the downtown area of the second largest city in the state, is an excellent location to join a world-class team that values development and growth for each member. Our hotel makes a perfect home base for outdoor enthusiasts embarking on climbing or hiking excursions at Pikes Peak and Cave of the Winds. When it's time to enjoy the great indoors, we offer easy access to all the shops and art galleries in downtown Colorado Springs. Our property features renovated, pet-friendly rooms and suites, a full-service restaurant with stylish outdoor patio with fire pits, 15 flexible event spaces, fitness center, and pools. Come experience our Culture of Care and find out today what a career at the Colorado Springs Marriott with Pyramid Hotel Group can mean for you! Description: HOUSEKEEPER/ROOM ATTENDANT WAGE: $16.50/hour

Elevate your career to new heights and join our team at the Colorado Springs Marriott. The Colorado Springs Marriott is a beautiful, modern full service 309 room property located in north Colorado Springs with breathtaking views of Pikes Peak.

We offer our associates the following incredible benefits:

• Associate Referral Bonus
• Incentive Bonus Plans
• Quarterly Bonus Program
• Paid Time Off (PTO)
• Unlimited PTO Rollover
• PTO Cash Out Option
• 5 Sick Days
• 7 Paid Holidays
• One of the most comprehensive and affordable employee benefit/insurance programs in the hospitality industry
• Company Paid Life & AD&D Insurance
• 401K Match
• Complimentary Meal Program
• Tuition Reimbursement
• Marriott Hotel Room Discounts Worldwide
• Free Parking
• Advancement Opportunities

SUMMARY

The Housekeeper/Room Attendant is primarily responsible for guaranteeing cleanliness, supplying room amenities, and ensuring the comfort of guest room accommodations. S/He will clean and service assigned rooms or areas in a timely and organized manner according to hotel standards, service sequence, and inspection checklists to meet or exceed guest expectations.
ESSENTIAL FUNCTIONS

• Receive room assignments, priority room requests, keys and supplies from Housekeeping management. Review room assignments, retrieve and stock caddie/cart to ensure all supplies, linen and amenities are available to properly clean guest rooms. Review list for any special requests. Turn in keys, properly store and secure caddie/cart and unused supplies at end of shift.
• Clean and stock guest rooms with appropriate supplies in accordance with policies, procedures and brand standards. Change linens and towels, make beds, scrub bathroom, vacuum, mop, dust, wash windows, mirrors and walls, remove trash, place amenities, etc. Perform quality check on the television, telephone, heating/air conditioning, and lights.
• Appropriate and proper use of cleaning equipment and supplies.
• Prompt reports to housekeeping management of all emergencies, injuries, missing articles, damage, mechanical problems and safety hazards.
• Prompt turn in to housekeeping management of all articles left in guest rooms after checkout for entry into Lost and Found.
• Perform duties of Lobby Attendant, Turndown Attendant or Laundry Attendant as assigned.
• On time and at work when scheduled and in proper uniform.
• Consistent professional and positive attitude and actions when communicating with guests and associates.
• Report any incidents of guest dissatisfaction or unusual matters of significance to manager / supervisor so that corrective action may be taken.Any other tasks / duties as requested by management.

Requirements:

Education and Experience:

• High school diploma or equivalent
• Thorough knowledge of the housekeeping field preferred
• One to two years of related experience and/or training
• Must be detailed orientated and work well under pressure
• Must be able to work in a fast paced environment
• Must be professional in appearance and demeanor
• Ability to work a flexible schedule that may include evenings, weekends, and holidays. Schedules are based on occupancy levels and business of hotel
• Must be able to provide exceptional guest service
• Must be able to stand and walk on feet throughout the shift
• Must be able to occasionally lift, carry, push & pull 35 lbs or more (as much as up to 150 lbs)