Housekeeper

Position:

Housekeeper

Reports To:

Director of Maintenance

Goals
The goal for any position at an Insight Senior Living managed community is to promote our mission of “making a difference by cultivating purposeful connections – bringing joy and opportunity” while maintaining our core values as follows:
Wisdom: We have an experienced team that brings wisdom to our work and we continually seek more knowledge allowing good judgement for today, tomorrow and into the future.
Excellence: We have a standard of excellence in everything that we do. Our approach to things that look good now is – how can we do better?
Purpose: We are intentional in our engagement with others and inspire those we work with, including our residents, to have purposeful activities. Our approach to empower and inspire reflects the passion we have in making a difference in the lives of others.
Innovation: We evolve and adapt to meet the continual changing desires of seniors, employees, students, investors and others. We are creative with exploring new ideas in everything that we do while listening to those we serve.
Integrity: We do business honestly and appreciate transparency in our relationships. We believe in doing the right thing.
Grace: We honor all people with dignity and respect, having empathy in appropriate situations, giving the benefit of the doubt and forgiving mistakes made.
Gratitude: We are thankful and believe that recognizing and appreciating ourselves and others brings joy.
Synergy: We believe a team working together brings the best results. We believe our team becomes bigger when we work collaboratively with our partners.

Position Summary:

A Housekeeper is an active team member and a participant in creating connections in the lives of residents, team members and others. The housekeeper is responsible for the overall cleanliness of the Community (in common areas and resident apartments) reporting to the Director of Maintenance. The housekeeping position is important to residents as residents rely on the provided services in their personal space. A Housekeeper has the opportunity to build trust and get to know residents individually and should be familiar with the resident, the resident preferences as it relates to their apartment, and the resident service/care plan. The Housekeeper will continue to get to know the resident on an on-going basis and should help others learn more about the resident and report any changes in the resident’s condition to the Director of Health Services.

Exempt or Non-Exempt Status:

Non-exempt

Supervisory Responsibilities:

No

Expected Number of Hours in each shift:

Typically, 4 hours to 8 hours

Drug Testing:

The Community desires a safe workplace and wants to help protect residents from drug related issues; therefore the Community will test those positions that would have access to resident medications such as Administrator, Director of Health Services, Resident Care Coordinator, Memory Care Coordinator, Medication Assistants, Nurses, Care Partners, Housekeepers, Director of Plant Maintenance

Pre-Employment Drug Testing Required:

Yes No

Duties & Responsibilities:
Essential Functions:
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Essential Responsibilities:

• Responds to resident and staff requests relating to common area or apartment housekeeping and laundry needs.

• Maintains cleanliness standards in resident apartments and Community common areas (except the main kitchen) including
  • Resident Apartments - including vacant apartments
    • Weekly services
      • Change bed linens (see policy – linens may be done in residents washer and dryer)
      • Dust furniture
      • Vacuum carpet
      • Clean and sanitize hard floor surfaces
      • Clean and sanitize kitchen including wiping down all appliances
      • Clean and sanitize bathroom
        • Sink and counters
        • Tub and shower doors
        • Mirror
      • Remove trash and recycling
      • Report any maintenance repairs needed
      • Report any resident change of condition/abilities to Director of Health Services or health services supervisor.
    • Monthly services
      • Defrost freezer
      • Clean inside windows
      • Sweep down cob webs
    • Quarterly
      • Clean/replace air filters
    • Annually
      • Clean exterior windows
      • Rotate mattress
      • Clean carpet
    • Provide additional cleaning services as directed by Administrator or Business Office Manager. This may include residents who are paying for additional or more frequent housekeeping services.
  • Common Areas
    • Daily
      • Clean and disinfect common area bathrooms
      • Wash lobby main doors
      • Clean front entrance (interior and exterior)
      • Dust and vacuum (floors and furniture) in common areas (except kitchen, cyber café and main dining) including halls, lounges, activity spaces, laundry rooms, art studio, theater, billiards room, lounge, etc. These areas should be on a weekly cleaning schedule but checked daily
      • Attend to laundry
    • Weekly
      • See #4 above
      • Clean offices
      • Seasonally, clean exterior decks and patios (wipe cob webs down)
      • Wash interior windows routinely, as needed

• Provides laundry services which includes sorting, washing, folding and delivery
  • Completes resident personal laundry, if indicated on resident service plan. Personal laundry may be done using assisted living resident’s washer and dryer or, if labeled or for memory care residents, follow laundry policies and procedures for taking resident’s personal laundry to commercial laundry room. Heavy items may need to be laundered in commercial laundry room.
  • Understands items that should not be washed in washing machine
    • Knit hats
    • Memory foam pillows
    • Coins
    • Anything that is embellished
    • Flammable Stains
    • Running sneakers
    • Purses
    • Raincoats
    • Unzipped Zippers
    • Lace items
    • Ties
    • King-Size comforters
    • Pet Hair
    • Pens
    • Anything with Rubber
    • Car Keys
    • Bras
    • Excess Detergent
    • Precious Stuffed Animals
    • Too much clothing

• Maintaining the appropriate cleaning supply inventory and organized housekeeping cart
  • Notify Supervisor when cleaning supplies or laundry supplies need to be ordered
  • Housekeeping cart shall be organized to include
    • SDS's with eye wash directions
    • Sanitizing chemicals for all surfaces (in labeled spray bottles)
    • Gloves
    • Cleaning cloths - with laundry bag for dirty cloths
    • Dusting cloths
    • Broom
    • Vacuum
    • Personal laundry system clips
      • Laminated procedures
      • Labels
    • Garbage and recycling system
    • Bloodborne pathogen kit
    • Work order log - to ensure maintenance items are recorded and reported
  • Other laundry such as dining services towels, housekeeping cleaning cloths, etc. should be cleaned in the Community laundry room.
  • Attend and participate in shift huddles and monthly staff in-services as requested
  • Works collaborative with the team - see the following examples
    • Assist memory care, care partners with additional laundry needs
    • Assists Director of Maintenance with seasonal needs
    • Assists the Director of Sales and Marketing and Activity Director with cleaning up from events
  
  

Physical Requirements:

Exposure to Bloodborne Pathogens:

Other Requirements:

Visual and auditory abilities within normal limits. Ability to use computer, kiosks, and other office and viewing equipment.

Travel Requirements:

Qualifications (including required education and experience):

Equal Employment Opportunity:

The Community endeavors to provide an environment wherein human dignity prevails and all employees and applicants for employment receive equal consideration and treatment. We believe that diversity creates a healthier atmosphere. Therefore, the Community is an equal employment opportunity employer. It is the Community’s policy to provide equal employment opportunity to all qualified persons, consistent with federal, state, and local equal employment opportunity laws. This policy applies to all phases of the employment relationship, including recruiting, hiring, promoting, compensating, transferring, laying off, and terminating personnel. We also hold a zero-tolerance policy concerning discrimination or harassment based upon race, color, citizenship, ancestry, national origin, religion, age, gender, sex, disability, handicap, veteran status, marital status, sexual orientation, gender identity, or any other consideration protected by federal, state or local laws.

In the event of any form of harassment or discrimination, an employee shall file a grievance and follow the procedure, which is listed in the Employee Handbook of which I have received a copy. The Community will then conduct a full investigation and attempt to resolve the situation while maintaining privacy and confidentiality as best as possible for all parties involved. If determined that a policy has been violated, disciplinary action, up to and including immediate discharge, will be taken. Any retaliation against any party involved in an investigation is not permitted or accepted.

Discrimination or harassment against residents, other employees, or the public at large based on the factors listed above will not be tolerated by the Community.

Acknowledgements:

I understand that I am employed by the Community and that the Community is managed by Insight Senior Living.

I understand this job description, its requirements, and that I am expected to perform all duties as assigned. I understand the position duties, may be altered from time to time. I have noted below any accommodations that are required to enable me to perform those duties. I have also noted below any position duties, which I am unable to perform with or without accommodation.

With signing below, I acknowledge that I have been given a copy of the job description for which I have applied and have read and understand all the requirements of the job. I hereby state that I can perform all functions of the job with or without accommodations, unless requested accommodations are noted above.

I understand any suspected abuse observed or overheard at a community must be reported. I also understand that Resident Rights are posted at each property and I hereby agree that I will honor those residents’ rights.

I understand that resident records and information provided to me while employed at this Community are confidential other than documents relating to my own personnel records. Any materials of company must remain at the Community and not copied or photographed for outside use.

I am expected to perform all of my duties in a safe and responsible manner – which includes, but is not limited to, safely utilizing all equipment and supplies, requesting help as needed, reporting and correcting safety hazards and reporting all injuries promptly, when they occur. Any violation of safety or company policies is subjected to disciplinary actions, including suspension or termination.

Company standards of conduct are included in the Employee Handbook of which I have received a copy and agree to comply with the standards and policies. I agree that I will complete the necessary orientation, training and in-services so that I may be better equipped to perform my job duties.

Employment with this Community, managed by Insight Senior Living, is at-will and may be terminated by either the Community or an employee. I also have the right to terminate my employment at any time, with or without cause/notice; and the Community has a similar right. No terms in this document or statement shall limit the right to terminate the employment at-will.