Hotel Front Desk Clerk/Night Auditor

We have 2 opening positions at La Quinta Inns & Suite Long Beach/Cypress. Night Shift Front Desk Clerk:

This position is responsible for operating the hotel's front desk systems for reservations and check-in/check-out in accordance with Company standards for quality, cleanliness, guest satisfaction and safety and security. Previous hotel front desk experiences required.

ESSENTIAL JOB FUNCTIONS: Work Objectives

? Process guest registrations, including the computation and collection of payment.

? Complete shift reports and process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.

? Maintain room status inventory.

? Process guest reservations via telephone using the reservation process.

? Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.

? Send and receive telephone calls and facsimiles; sort incoming mail and messages.

? Conduct night audit as assigned.

? Assist with upkeep of cleanliness and organization of lobby and front desk area.

? Restock breakfast bar food, drink and supplies as needed.

? Assist in filing and following up on work order process needs.

? Perform minor repairs and/or replacements of room furniture, fixtures and equipment, to include television sets, light fixtures, etc.

? Perform other duties as assigned.

Qualifications

Minimum Experience, Education, Skill & Physical Requirements:

• Must be flexible in hours and days worked

• Must be able to stand for long periods of time

• Must be able to lift 25 – 50 lbs. and carry up to 10 lbs.

• Must have sound judgment and discretional skills and be able to work with little or no supervision

• Must be proficient in the use of common Windows-based computer programs, including Microsoft Word and Excel

• Must be able to operate basic office machines, i.e., copier, fax, printer, etc.

• Must display very good organization and time management skills.

• Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities

Work Locations: 12441 Carson St Hawaiian Gardens 90716

Job: Front Desk

Job Type: Standard Hotel

Phone Number: 562-860-2500

Job Types: Full-time, Part-time

Job Type: Part-time

Pay: $13.00 per hour

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Work Location:

• One location

Typical start time:

• 7AM

Typical end time:

• 11PM

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Stable -- traditional, stable, strong processes
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Work Remotely:

• No

COVID-19 Precaution(s):

• Plastic shield at work stations
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place