Home Care Scheduler

JOB SUMMARY:

The Part Time, Home Care Scheduler position for Vanderbilt Home Care Services, provides patient and provider access to services by scheduling appointments centrally for home care patients. Requires excellence in customer service, telephone etiquette, scheduling appointments, assuring accurate demographic, messaging and optimizes access to clinical services, and strong organizational skills.

Position Shift:

• Full time - 36 hours
• Saturday, Sunday, & Monday nights
• 9pm to 9am

Department/Unit Summary

Vanderbilt Home Care is part of one of the country’s most respected medical centers. We provide in-home care for patients with chronic conditions.

Click the following link to learn more about the benefits of a career with Vanderbilt Home Care.

https://careers.vumc.org/vanderbilt-home-health

Bringing Vanderbilt Care into Your Home Since 1985

Vanderbilt Home Care provides caregivers in the patient's own environment under the direction of the patient's physician. When you or your loved one receives care from Vanderbilt Home Care, you are in the hands of highly skilled, compassionate individuals. We take pride in our work and feel privileged to be part of one of the country's most respected medical centers.

Our Mission and Values:

Our mission is to provide excellence in home care with the high standards that we would expect for our own family and loved ones. Our values include:

• Support for community based home services through excellence in clinical practice and education
• Patient safety and quality
• Strong interdisciplinary collaboration, communication and partnership
• Evidenced based practice and clinical expertise
• Technology enhanced innovation

The Home Health Quality team is a small task oriented team which consists of a quality educator, a quality data analyst, and quality reviewer. They work closely together with clinical managers to provide meaningful data on home health patient population and clinician best practices.

Discover Vanderbilt University Medical Center:

Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded and your abilities challenged. It is a place where your diversity — of culture, thinking, learning and leading — is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

Click Here To View The VUMC Promise of Discovery

VUMC Recent Accomplishments

Because we are committed to providing the best in patient care, education and research, we are proud of our recent accomplishments:

• US News & World Report: #1 Hospital in Tennessee, #1 Health Care Provider in Nashville, #1 Audiology (Bill Wilkerson Center), 12 adult and 10 pediatric clinical specialties ranked among the nation's best, #15 Education and Training
• Truven Health Analytics: among the top 50 cardiovascular hospitals in the U.S.
• Becker's Hospital Review: one of the "100 Greatest Hospitals in America"
• The Leapfrog Group: grade "A" in Hospital Safety Score
• National Institutes of Health: among the top 10 grant awardees for medical research in the US
• Magnet Recognition Program: Vanderbilt nurses are the only group honored in Tennessee
• Nashville Business Journal: Middle Tennessee's healthiest employer
• American Hospital Association: among the 100 "Most Wired" medical systems in the US

KEY RESPONSIBILITIES:

• Planning and Managing Work
• Optimizes scheduling access to clinical services
• Schedules visits for clinician and patients in collaboration with supervisor
• Assesses and reports problems with availability, barriers to access
• Works to assure optimum use of resources, providers.
• Schedules patients into the correct visit type for the correct orders
• Utilizes scheduling criteria as appropriate, and exhibits initiative to problem-solve if no specific criteria exist or if caller requires an exception to the standard.
• Performs clerical duties to support scheduling function
• Provides support and necessary information to clinicians and patients regarding scheduling
• Contacts appropriate sources for emergencies in a timely and efficient manner
• Performs designated office duties
• Maintains a thorough knowledge of policies and procedures
• Recommends/defines & documents office processes (filing systems, office procedures, and workflow)
• Runs database queries and reports and updates database as necessary
• Maintains smooth workflow, manages multiple projects, sets priorities and meets critical deadlines by utilizing excellent organizational skills
• Answer questions and effectively communicates reasoning behind them
• Demonstrates phone service etiquette
• PROBLEM SOLVING
• Receives ands screen calls relating to problems that may arise due to scheduling changes i.e. date changes, canceling due to Physician appointment
• Addresses emergent and urgent calls in collaboration with supervisor
• Assures patient, caregivers and providers get the information related to visits
• Shares gained knowledge with co-workers and supervisor
• Understands medical terminology well enough to discern needs of caller
• In collaboration with supervisor responds to more complex inquiries requiring considerable judgment and tact
• Communication and Collaboration
• Identifies and communicates pertinent information with the healthcare team, patients, and caregivers
• Acts as a liaison among team members
• CONTINUOUS LEARNING
• Participates in continuing education activities and obtains a minimum of 4 hours per year
• Participates in CQI process
• Identifies learning needs and seeks development opportunities
• Sets annual goals and strives to achieve them
• Team/Organization
• Functions as an integral member of team
• Participates in staff orientation
• Adheres to and promotes VHCS Mission and Vision
• Attends/participates in team, agency and committee meetings, including agency and discipline-specific Unit Boards utilizing the Shared Governance Model
• Strives to meet organizational service, satisfaction and financial goals
• Represents VHCS on committees, etc. outside the agency, as applicable

Position Requirements:

• High School Diploma or GED
• 2 years of relevant experience

Strongly Preferred by Department:

• Home Health Scheduling experience
• Excellent telephon etiquette
• Attention to detail
• Excellent interpersonal communication skills
• Highly organized

• Physical Requirements/Strengths needed & Physical Demands:
  Movement
  
  • Occasional: Sitting: Remaining in seated position
  • Occasional: Standing: Remaining on one's feet without moving.
  • Occasional: Walking: Moving about on foot.
  • Occasional: Lifting under 35 lbs: Raising and lowering objects under 35 lbs from one level to another
  • Occasional: Push/Pull: Exerting force to move objects away from or toward.
  • Occasional: Bending/Stooping: Trunk bending downward and forward by bending spine at waist requiring full use of lower extremities and back muscles
  • Occasional: Reaching below shoulders: Extending arms in any direction below shoulders.
  • Occasional: Handling: Seizing, holding, grasping, turning or otherwise working with hand or hands.
  
  Sensory
  
  • Occasional: Vision: Clarity of near vision at 20 inches or less and far vision at 20 feet or more with depth perception, peripheral vision, color vision.
  • Frequent: Noise: May include exposure to occupational noise levels which equal or exceed an 8-hr time-weighted average of 85 decibels, requiring enrollment in VUMC's Hearing Conservation Program which includes training, use of hearing protection, and periodic audiometry.
  • Continuous: Communication: Expressing or exchanging written/verbal/electronic information.
  
  Environmental Conditions
  
  • Occasional: Chemicals and Gasses: Medications, cleaning chemicals, oxygen, other medical gases used in work area.
  • Occasional: Pathogens: Risk of exposure to bloodborne pathogens and other contagious illnesses.