Helpdesk Specialist (Sun-Thur 12:00 AM-8:30 AM ET)

*** 3rd Shift - Sunday - Thursday 12:00 AM - 8:30 AM ET ***

Essential Functions and Job Requirements:

• Under general supervision, performs analytical, technical and administrative work in the planning, design and installation of new and existing personal computer systems.
• Works on moderately complex applications such as enterprise software, domain-specific software, or applications with large data sets used for mission critical tasks.
• Confers with end users to determine types of hardware and software required.
• Writes programs to fulfill requirements or selects appropriate off-the-shelf software and modifies to suit.
• May maintain or utilize telecommunications protocols.
• Installs new hardware and maintains existing hardware.
• Trains end users in use of equipment and software.
• Assist employees with software issues, troubleshooting desktop hardware, and managing our printer environment.
• Installing, configuring and troubleshooting various Microsoft applications such as word, excel and outlook
• Analyze and troubleshoot issues that may require vendor intervention/assistance or a multi- disciplinary team to resolve and when necessary providing options.
• Participate in On-Call rotation as assigned by management, complying with the departmental on call policy. Participate in after-hours support activities as required.
• Identify areas for technical improvement through hardware, software or process change. This includes making recommendations for upgrades and/or new desktop hardware, peripherals, and software. Collaborating with Change and Release Management, Multimedia Technician, Service Desk to address hardware software testing and evaluation, including new technologies.
• Provide daily advanced expert level support for desktop related equipment and software (PCs, peripherals, laptops, printers, mobile devices, phones, scanners, work station on wheels, standard/nonstandard local software including but not limited to MS Office, Visio, Adobe)
• Compose Standard Operating Procedures and Work Instructions for use by the Service Desk and other PC Technicians.
• Adhere to Asset management processes to insure accurate recording of company resources from receipt, to configuration and ultimately delivery of assets including adhering to the Asset Disposal policy.
• Deploying, configuring and troubleshooting laptop and desktop hardware
• Deploying, configuring and troubleshooting Microsoft operating systems
• Deploying, configuring and troubleshooting VOIP telephones
• Deploying, configuring and troubleshooting a variety of printing solutions

Minimum Requirements:

• BS Degree or 8+ years of experience.
• Must be able to lift up to 25 pounds.
• Must be physically able to deliver and install computer equipment and printers.
• Must be able to crawl under desks for installation process.
• Active Top Secret Security Clearance.

Planned Systems International provides our customers with value-added management consulting and information technology services that consistently deliver success, and we are recognized as a world-class provider of innovative solutions that benefit mankind. From Systems Lifecycle Support and Healthcare IT Solutions to Network and Desktop Solutions and e-Business, PSI is focused on making our clients’ businesses run smoother and better. With a highly trained technical staff, we apply state-of-the-art information technologies, the industry's most advanced methodologies, and broad-based support services to clients in U.S. Government agencies and the commercial sector.