Health Systems Field Service Representative (Memphis)

McKesson requires new employees to be fully vaccinated for COVID-19 as defined by the CDC, subject to applicable, verified accommodation requests.

McKesson Corporation is a Fortune 8 company and is one of the largest providers of healthcare supply chain management solutions, retail pharmacy, medical & pharmaceutical supplies, healthcare technology, community oncology and specialty care in the United States with revenues of $231 billion in 2020. The company was founded in 1833 by John McKesson and Charles Olcott in New York with a focus on importing and wholesaling pharmaceutical products. United by our ICARE shared principles, McKesson's 80,000 employees work together every day to make better care possible around the globe - one product, one partner, one patient at a time.

Current Need

Due to customer growth, we are seeking a Health Systems Field Service Representative to join our team. The ideal candidate will live in Memphis, TN.

Position Description

The Health Systems Field Service Representative will conduct service visits to customer locations. Duties include meeting with key contacts at group customer locations to reinforce McKesson value prop, facilitate on-boarding and initial customer location ordering, support key sales initiatives as directed by Strategic Account Director, manage utilization and formulary adherence, and support McKesson Brand and other product conversions.This positionwill also coordinate with Strategic Account Director to capitalize on incremental sales opportunities.

Key Responsibilities

Service Calls to Health Systems Group Customer Locations

• Execute service calls on health systems group customer locations as directed by Health Systems team.
• Reinforce McKesson value prop that has been sold to the corporate office to the group customer locations.
• Execute contract business case and account plans, detailing support and contractual requirements, opportunities, expansion strategies, required resources, decision makers and influencers, and insights into account.
• Drive the attainment of customer satisfaction indicators such as service level, financial objectives, quality, reliability and alignment and attainment of customer goals.
• Support customer on-boarding by making presentations to key people at customer locations during the first 30 days of the customers start date.
• Introduce new products to field locations as driven by product conversions and formulary changes directed by the corporate office.
• Educate key personnel at customer locations and influence them to drive lower product utilization and adhere to the product formulary approved by the corporate office.
• Determine any customer satisfaction gaps at customer locations and resell value prop as needed.

Sales Expansion

• Sell products to locations as allowed by customer agreement and formulary.

MinimumExperience

• Degree or equivalent and typically requires 2+ years of relevant experience
• Must have a valid drivers license and clear driving record

Critical Skills

• 2+ years of customer service or sales experience
• 2 years medical/healthcare experience preferred
• Adaptive and solution basedservice approach to working with customers/sales teams
• Strong and persuasive communication skills, ability to influence and drive customer behavior to and predetermined objective.
• Strong consultation and communication skills; able to sell McKesson value prop and collaborate well with a diverse range of people at customer locations; tactful, professional, and flexible
• Able to thrive in a dynamic environment and navigate organizational complexity and change
• Professional, engaging and confident demeanor
• Detail oriented with good problem solving skills
• Good reasoning abilities and sound judgment
• Ability to work autonomously
• Understand technology and customer ordering systems.
• High level of computer proficiency using MS Office applications
• Willingness to relocate for career growth a plus
• Able to travel up to4-5 days per week

Physical Requirements

• Significant amount of time performing computer and phone based work is required
• Significant amount of time spent traveling via automobile
• Home Office environment with frequent travel (limited to no overnight travel)

Education/Training

Bachelor's degree or equivalent experience strongly preferred

Must be authorized to work in the US. Sponsorship is not available for this position.

Agency Statement

No agencies please

We take pride in our culture of connection and believe in a workplace where everyone can be their full, authentic self. We welcome and encourage veterans, individuals with disabilities and others with diverse perspectives to join our growing team. Your unique perspective and experience are valuable assets that can translate into a rewarding career path with us.

Meaningful Work

• Your job at McKesson will help millions of people get more from their healthcare
• We deliver medical supplies to healthcare providers that make a difference in the care and life of patients
• Help shape the future of healthcare in a meaningful career with a balanced life

Unique Benefits

• Parental leave for moms AND dads
• Wellness resources and rewards, such as gift cards, rebates, medical premium discounts and fitness tracking devices
• Superb training and leadership development for career growth
• Commuter benefits plans

Apply to join our team and help shape the future of healthcare!

McKesson is an Equal Opportunity/Affirmative Action employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.Qualified applicants will not be disqualified from consideration for employment based upon criminal history.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to McKessonTalentAcquisition@mckesson.com . Resumes or CVs submitted to this email box will not be accepted.

Current employees must apply through the internal career site.

Join us at McKesson!