HDDC Appliance Installer

POSITION PURPOSE
The Appliance Installer I is responsible for installing appliances for Home Depot Design Center (HDDC) customers. They are responsible for the delivery and installation of products. The Appliance Installer I must ensure timely completion of all jobs and installations. The Appliance Installer I is responsible for ensuring customer satisfaction through timely, quality installation of products and services offered. The Appliance Installer I is responsible to ensure compliance and proper adherence to job process and installation standards.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
70% Customer Service

• Ensures timely completion of all jobs and installations
• Listens to and resolves install complaints in the field and escalates issues if beyond their skill set
• Delivers appliances and plumbing products to customer s home or other specified location
• Document all pertinent information with regard to daily delivery and installation paperwork for accurate record keeping
• Obtain customer signature on packing slip for the receipt of goods with regard to pick-up, delivery or Installs
• Follows-up on customer concerns
• Ensures customer needs are met

30% Appliance Installation

• Works with team members to install appliances
• Ensures compliance and proper adherence to job process and installation standards
• Diagnoses installation issues, seeking additional support as needed
• Cleans and maintains the interior of vehicle
• Communicate status of each stop to scheduling and routing dept. along with accounting for accurate billing process
• Perform routine inspections on vehicle using vehicle inspection form and report any immediate safety concern to management

NATURE AND SCOPE
Reports to the Appliance Installation Manager
This position has no direct reports

ENVIRONMENTAL JOB REQUIREMENTS

Environment:
Typically in a comfortable environment but with regular exposure to factors such as temperature extremes, moving machinery, loud noise, and fumes which cause noticeable discomfort or a moderate risk of accident or illness.

Travel:
Typically requires overnight travel more than 50% of the time.

Additional Environmental Job Requirements:

• Bending, stooping, reaching, twisting, lifting, pushing, pulling and moving merchandise
• Moving around the facilitiesMINIMUM QUALIFICATIONS:

Must be 18 years or older
Must be legally permitted to work in the United States.

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.

Years of Relevant Work Experience: 2+ years

Physical Requirements:
Must continuously stand or walk or regularly requires lifting/handling/carrying material or equipment of moderate weight (8-20 pounds).

Additional Qualifications:

Preferred Qualifications:
Ability to inspect gas, water, and electricity to properly make connections and ensure safety for the consumer
Ability to work in a fast paced environment
Ability to work independently
Strong verbal and written communication skills

Knowledge, Skills, Abilities and Competencies:

• Customer Focus: Keeps the customer as the focal point of activity. Gets the basics right; delivers the day-to-day performance that clients require. Is polite and friendly in customer engagements to drive satisfaction
• Drives Results: Delivers on commitments and expectations
• Communicates Effectively: Communicates clearly with teammates and supervisors in both verbal and written communications. Uses active listening in understanding message content and point of view
• Collaborates: Contributes to the group s efforts and steps forward to help as needed. Seeks input from others
• Action Oriented: Identifies new opportunities and areas for improvement. Takes action on tasks and challenges