HCM Support Specialist

TruPay is an award-winning national provider of cloud-based payroll and workforce solutions. Every day, we help Human Resources’ staff alleviate the manual work that impedes efficiency, productivity, and an engaged workforce. We do this with an HCM and Payroll software solution that can handle virtually every aspect of an employee experience. Our solutions allow employers to hire more strategically, onboard employees faster, drive efficiencies, and deliver a great experience for their employees.
In addition to our software tools and high-touch relationship management, TruPay embodies a client-centric culture and invests in the development of our employees. We have won numerous awards and is listed among America’s fastest growing private companies by INC. 5000 magazine.

Here at TruPay we are High Performing People Inspire Businesses to Streamline their Payroll, Time and HR. HCM Support Specialists are committed to providing exceptional service to our clients. Unique and Innovative problem solvers that are passionately striving for the best results. Working together as a team and with our clients to create a positive and engaging experience.

The position performs all activities necessary to support TruPay’s national client base on our InspireHCM platform, which includes payroll, time & attendance, benefit administration, and other human capital management solutions. The position is also responsible to assure client resolution and satisfaction within all areas of the InspireHCM platform.

Responsibilities and Duties

• Be proficient in the HCM products and services offered to clients
• Provide support to clients and consult with them on best practices related to Payroll, TLM and HR Modules
• Make daily decisions necessary to assure timely and accurate Payroll & TLM processing
• Provide timely client resolution and satisfaction of issues based on policy standards
• Be available to assist and mentor less experienced HCM staff
• Make decisions based on established policy and procedures
• Assure timelines for new set up for payroll, time and labor management, human resources are met or escalated in a timely manner
• Continuously helping to improve department efficiencies
• Completing special projects as assigned and directed

Knowledge, Skills, and Ability

• Strong communication and analytical skills with proven ability to work with clients while creating positive relationships on behalf of the company
• Knowledge of payroll, time and labor and human resource activities
• Strong math/accounting aptitude and related audit skills
• Ability to multitask and meet timelines as related to department responsibilities
• Basic knowledge regarding federal and state payroll tax compliance

Education/Experience

• Bachelor’s degree or equivalent training and education beyond high school
• Understanding and use of technology/software
• 2 to 5 years of HR, payroll, and/or accounting experience - Preferred
• FPC, SPHR, or equivalent
• Financial and criminal background check required