Guest Service Representative
- Full-Time
- Eugene, OR
- Graduate Eugene
- Posted 3 years ago – Accepting applications
Job Description
Graduate Hotels®, is seeking a **Guest Service Representative** to join **Graduate Eugene ** and its wonderful team of hospitality enthusiasts.
Graduate Hotels creates authentic, playful spaces that connect a community’s travelers, students, and locals. Through thoughtfully curated design, creative F&B and community-focused events, we create hotels worthy of their hometown.
We are a diverse team of experience makers and storytellers. As a Graduate Hotels team member, you are the local insider shaping guest experiences. Our goal is to make every guest feel like a local even if it's their first time in town. In order to help you deliver on that goal, we encourage our team members to embody the same mindset as our guests through Graduate experiences and encouraged community exploration.
**JOB DUTIES AND RESPONSIBILITIES **
Graduate Hotels is a hand-crafted collection of hotels that reside in dynamic university-anchored towns across the country. Each hotel pays homage to the heritage of its unique town through cultural nods to the local community. Launched in 2014, there are currently 28 hotels across the U.S. and an additional seven hotels set to open by the end of 2021. Graduate Hotels is owned by Adventurous Journeys (AJ) Capital Partners, a vertically integrated real estate developer, owner and operator. For more information on Graduate Hotels, please visit [www.graduatehotels.com](http://www.graduatehotels.com/).
_\*Graduate Hotels is an Equal Opportunity Employer. _
Apply to this Job
Graduate Hotels creates authentic, playful spaces that connect a community’s travelers, students, and locals. Through thoughtfully curated design, creative F&B and community-focused events, we create hotels worthy of their hometown.
We are a diverse team of experience makers and storytellers. As a Graduate Hotels team member, you are the local insider shaping guest experiences. Our goal is to make every guest feel like a local even if it's their first time in town. In order to help you deliver on that goal, we encourage our team members to embody the same mindset as our guests through Graduate experiences and encouraged community exploration.
**JOB DUTIES AND RESPONSIBILITIES **
- Greets guests as they arrive, focusing on personal?recognition in a warm and authentic manner
- Reviews arrival list daily and assists in preparing and assembling welcome?amenities
- Escort VIPs to room and check them?in?prior?to arrival
- Answer the telephone within three rings with a smile and answer questions accordingly or transfer as?needed
- Responsible for issued bank - count bank at beginning and end of shift.
- Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to?management
- Maintains front desk area to be clean and?organized
- Assisting with lobby activation as?needed
- Utilize proper procedures when handling guest PPI?data
- Understands the key points to communicate for a Graduate Arrival experience
- Follows through and feels ownership of guest requests
- Resolves guest complaints in a professional and efficient manner
- Actively participates in Front Desk upsell program
- Always?retrieve?necessary?identification documents and form of payment upon?guest?arrival
- Other duties as?assigned
- Prior Customer Service Experience
- High School Diploma/GED
- Basic computer skills
- Ability to communicate effectively verbally and?in?writing
- Ability to exceed expectations of guests and team?members
- Excellent time management?skills
Graduate Hotels is a hand-crafted collection of hotels that reside in dynamic university-anchored towns across the country. Each hotel pays homage to the heritage of its unique town through cultural nods to the local community. Launched in 2014, there are currently 28 hotels across the U.S. and an additional seven hotels set to open by the end of 2021. Graduate Hotels is owned by Adventurous Journeys (AJ) Capital Partners, a vertically integrated real estate developer, owner and operator. For more information on Graduate Hotels, please visit [www.graduatehotels.com](http://www.graduatehotels.com/).
_\*Graduate Hotels is an Equal Opportunity Employer. _