GUEST EXPERIENCE MANAGER

Summary

Located on the shores of Lake Washington, Hyatt Regency Lake Washington at Seattle’s Southport, a recent AAA Four Diamond and Best of Housekeeping award winner, perfectly combines the natural beauty of the Pacific Northwest with modern amenities. Enjoy close proximity access to Sea-Tac International Airport, downtown Seattle and Bellevue, Mount Rainier National Park, Gene Coulon Memorial Beach Park, and more. Explore the beauty of the Pacific Northwest, then return to your comfortable room in Renton.

Job Overview:

The Guest Experience Manager possesses strong communication, guest service and relationship skills. They are expected to support senior leadership by developing processes to enhance the guest experience, greet VIP’s upon arrival/departure, ensure VIP’s rooms are properly prepared for their stay and provide concierge services to the guest during their visit. The Guest Service Coordinator is a highly visible role that gives the opportunity for casual conversation and has a direct impact on creating the guest experience. This position requires knowledge of hotel services, local events and venues, and transportation options.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it is career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Experience and thorough understanding of guest services.
• Flexible schedule availability to be visible during times when VIP’s may need assistance.
• System knowledge of Opera is highly preferred.

Benefits & Perks:

As a colleague, we have you covered with awesome benefits and perks! Some of those include:

• Medical, Dental and Vision Insurance after 30 days of employment
• Paid Vacation, sick leave and 2 float days
• 401(k)
• Paid Family Bonding Time
• Adoption Assistance
• Free Parking
• Referral Bonuses
• Discounted room nights and Friends and Family discounts at any participating Hyatt location starting on your first day of employment
• Up to 12 complimentary rooms at any participating Hyatt location after 1 year of service
• Free colleague meals during shift

Unlimited growth potential with Hyatt. Ability to relocate for advancement opportunities in the future