GOVERNMENT OPERATIONS CONSULTANT III

Requisition No: 578301

Agency: Environmental Protection

Working Title: GOVERNMENT OPERATIONS CONSULTANT III - 37011287

Position Number: 37011287

Salary: $43,507.36 - $58,000.00 (Commensurate with experience)

Posting Closing Date: 03/10/2022

Government Operations Consultant III - 37011287

State of Florida

Department of Environmental Protection

Division of Waste Management

Open Competitive – Career Service Opportunity

Our Organization and Mission:

The Florida Department of Environmental Protection (DEP) is the state’s lead agency for environmental management and stewardship - protecting our air, water and land. The vision of DEP is to create strong community partnerships, safeguard Florida’s natural resources and enhance its ecosystem.

The Work You Will Do:

The Government Operation Consultant position provides essential support for creating, modifying and terminating network and oracle accounts. This position will assign DWM roles and manage permissions. The position serves as technical lead on Oculus and Cherwell resolutions. In addition, provides data management, data processing, analysis and reporting. This position is a key support element for the centralized ERIC database. The Government Operation Consultant position is also responsible for compiling and reporting many division quarterly metrics, as well as responding to ad-hoc reporting requests and public records requests for data.

The Difference You Will Make:

The Government Operation Consultant participates in meetings with technical stakeholders from the regulated community and federal, state, and local governments, and develops reports as required by the Florida Department of Environmental Protection; and assists with other duties as required. The Government Operation Consultant works with the supervisors and managers to plan and prioritize projects in line with DEP’s strategic objectives and find integrated solutions on a variety of organizational challenges.

How You Will Grow:

DEP encourages its leaders to constantly innovate and seek efficiencies. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly.

Where You Will Work:

Tallahassee, Florida’s Capitol City, lined with rolling hills, oak trees, and canopied roads combines old world charm with a modern pace of life. Home to two major universities as well as state government, Tallahassee is a mid-sized city in the heart of Florida’s Big Bend. Boasting proximity to the coast and centrally located to popular tourist destinations, Tallahassee is a highly desirable location for both those seeking their first job or those ready to enter the next exciting chapter in their career.

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Pay:

Salary Range: $ 43,507.36 - $ 58,000.00 (Commensurate with experience)

Your Specific Responsibilities:

• Creates, modifies and terminates network, oracle, and/or Exosphere Accounts for Department, Contractors and County Staff. Assigns roles for Waste Oracle Applications and manages permissions for FIRST, SWIFT, and OCULUS accounts. Prepares technical how-to information for DWM applications as needed.

• Provides first level technical support for DWM applications FIRST and SWIFT. Coordinates with DEP FIRST/SWIFT contractor in providing user support in working with Tough-Pad field devices and application troubleshooting.

• Manages maintenance tickets in support of DWM users in accordance with metrics for reporting performance.

• Serves as technical lead for Waste Operations OCULUS email/ticket resolution. Acts as liaison between Divisional staff and the Office of Technology and Information Systems to provide customer support and troubleshooting for OCULUS tasks. Provide project management for OCULUS input; mentor Program administrative staff; assist DEP staff, contractors, county users and the public with OCULUS questions/issues.

• Acts as technical lead and provides customer assistance for tickets pertaining to Waste Operations areas of responsibilities. Tasks include but are not limited to:
  • Coordinate creation, modification and termination of waste user accounts for DEP Network (Active Directory), Exosphere, Oracle (production and beta), Outlook, FIRST/SWIFT, etc.
  • Creation and modification of Shared_Info_DWM Distribution Lists and calendars in Outlook
  • Assignment roles for Waste Oracle applications (COMET, STCM, Fiesta, CHAZ/SQG….)
  • Coordination of office moves, relocation of telephones and computer equipment
  • Support for OCULUS requests for technical assistance which may include administrative functions, document corrections, etc.
  
  

• Responsible for coordination of reporting performance measures for Waste Management Operations. Develops and maintains Queries for counts and trends in problem resolution to help ensure that the level of service is accurately documented. Prepares reports, including charts and graphs, to present analysis of staff performance.

• Performs related work and special projects as needed.

Required Knowledge, Skills, and Abilities:

• Knowledge of document systems.
• Knowledge of data management.
• Knowledge of property management principles.
• Knowledge of Department FIRST/SWIFT applications.
• Skill in SQL and/or PL/SQL.
• Skill in personal computer hardware and software troubleshooting and maintenance.
• Ability to manage Microsoft Outlook and Active Directory accounts.
• Ability to utilize problem solving techniques.
• Ability to prioritize workload.
• Ability to communicate effectively.
• Ability to deal with people in person and over the telephone in a courteous manner.
• Ability to establish and maintain effective working relationships with others and work with limited supervision.

Minimum Qualifications:

• A bachelor's degree from a college or university and four years of professional experience in systems analysis, management analysis, program planning, program research, program evaluation, engineering or administrative work.
• Professional or nonprofessional experience as described above can substitute on a year-for-year basis for the required college education.
• The Incumbent of this position, in accordance with sections 110.1127 and 435.04, Florida Statues and DEP Directive 422, Background Investigations, is required to successfully complete a background and fingerprint check.

Preferred Qualifications:

• Knowledge of Oracle relational databases and SQL applications
• Ability to communicate technical information
• Ability to understand technology and its users in solving problems
• Ability to write technical reports

Contact Information:

Theresa Oquendo – Environmental Administrator

Email: Theresa.Oquendo@FloridaDEP.gov

Phone: 850-245-7501

Persons interested in applying for this position must submit a completed State of Florida Employment Application through the People First System.

DEP is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferrable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our recruiter for guidance and answers to questions through the following email addresses:

HR_VeteransPreference@dep.state.fl.us

HR_ER@dep.state.fl.us

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

Nearest Major Market: Tallahassee