Fruit Expert® - Customer Service & Production

Fruit Expert® Shift Lead- Customer Service & Production

The Fruit Expert® - Customer Service & Production Associate is responsible for creating the mouthwatering arrangements, dipped fruit™ boxes, and cut fruit for Edible® treat products, following proper operational procedures. He or she also ensures Edible® service standards are met and surpassed by providing customers with prompt service, delivering a WOW experience

Essential Job Functions and Responsibilities:

• Build arrangements according to our brand standards

• Prepare a variety of arrangements according to customers' orders or supervisors' instructions, following approved procedures and proper portion sizes

• Selects fruit for arrangements

• Wash, peel and/or cut various fruit to prepare for arranging

• Package arrangements or dipped fruit

• Receive and store fruit supplies, equipment, and utensils in refrigerators and other storage areas

• Performs cleaning tasks in accordance with the cleaning standards and works as a store team player; Clean work areas, equipment, utensils, and dishes

• Inform supervisors when supplies are getting low or equipment is not working properly

• Remove trash and clean kitchen waste containers

• Assist with receiving deliveries from vendors

• Follows proper food sanitation and handling procedures

• Demonstrates a strong understanding of product knowledge and quality standards

• Welcomes and connects with every customer to provide excellent customer service

• Discovers customer needs and appropriately suggests products with every customer to enhance service and meet sales goals

• Assists customers in the selection and purchase of Edible® products

• Uses effective sales approaches and displays strong knowledge of product line; Effectively converts customer inquiries into sales

• Builds long-term relationships and builds the trust and loyalty of customers

• Maintains customer service area and equipment in a clean and appealing manner

• Responds to customer needs; Manages difficult customer situations in a calm and professional manner

• Follows standards for merchandising, stocking, rotating and storing all products

• Follows cash handling and register policies

• Follows inventory stocking and recording guidelines

• Takes responsibility to learn all aspects of the position

• Learns and demonstrates creating the Edible® Experience

• Learns and demonstrates all performance standards by completing in-store training and utilizing digital training portal on an ongoing basis

Job Requirements:

• High School Diploma or equivalent preferred

• Previous experience working in customer Service or food service establishment preferred

• Excellent customer service and communication skills

• Demonstrated ability to sell and up-sell products

• Good math and money handling skills

• Positive attitude

• Enjoys working within a team

• Enjoys working in a fast-paced environment

• Drive and determination

• Desire for personal and professional growth

• Valid state driver’s license and a clean driving record (if also delivering)

• Computer skills including Microsoft software and register skills

• Ability to lift, carry and/or push objects weighing up to 50 lbs.

• Ability to stand, bend, reach and scoop throughout assigned shift