Front Office Specialist - COVID-19 Support

Become part of a Migrant and Community Health Center, where you will:

• Have a passionate purpose.
• Do worthwhile work.
• Make a difference in people’s lives.

InterCare is searching for a Full-Time Front Office Specialist to join our team! At InterCare, you’ll find a rewarding and challenging work environment and a competitive compensation Starting wages $16.78 and benefits package which includes: vacation/personal paid time off, sick time, 10 paid holidays, tuition reimbursement program, medical, prescription, dental, vision, life insurance, and short term and long term disability insurance.

At InterCare Community Health Network, we believe all people have the right to equal access to quality health care.

Positions available in the following locations:

• Eau Claire
• Bangor
• Holland
• Benton Harbor
• Pullman

Responsible for performing select clinical and administrative duties as delegated by the licensed physician, in accordance with InterCare policies and procedures; actively participates as a member of the patient care team

Primary Accountability

Performs a variety of administrative support functions for the health center including patient reception and registration.

Description of Primary Duties & Responsibilities

• Greets and assists patients in navigation of their visit.
• Assists patients and visitors with the sign in process and directs them to the appropriate area.
• Contacts other staff for further patient assistance as needed.
• Monitors waiting room for wait times and informs supervisor of delays.
• Keeps patients informed of wait times and any delays in care.
• Deals effectively with difficult/emotional patient situations. Seeks assistance as needed.
• Registers new and existing patients for their scheduled appointment.
• Enters patient demographic and insurance information into the electronic practice management system.
• Reviews pay source information to assure it is up to date and has been verified online at the time of the patient visit.
• Assesses the need for insurance enrollment, sliding fee eligibility, and state funded assistance programs. Assists with application process if appropriate or directs to enroller.
• Educates patients regarding financial responsibility and InterCare’s payment policies.
• Obtains signature(s) on all required forms.
• Schedules follow-up and walk-in appointments as requested.
• Initiates the point of service payment/collection process.
• Collects patient copays.
• Creates receipts for payments collected.
• Arranges for patients to speak with financial counselor as needed.
• Performs various clerical duties including scanning and faxing of documents and identification cards.

Description of Primary Attributes

General Development

• Requires strong customer service skills, conscientiousness, attention to detail, and multi-taking ability.
• Ability to complete job duties with speed and accuracy.
• Ability to deal effectively with a wide variety of people while developing strong working relationships.
• Works as part of a team and assists the team in meeting productivity and quality goals.
• Skill in motivation, self-direction and punctuality.
• Able to adjust to changing circumstances.

Professional and Technical Knowledge

• Possesses a thorough understanding of medical office theory and practices typically acquired through a technical training program and/or extensive practical experience in a medical practice environment.

Technical Skills

• Proficient in Microsoft Office Suite.
• Proficient in electronic practice management systems.
• Ability to use clerical and numerical skills to perform job duties.
• Ability to generate letters, forms, and documents.
• Ability to perform data entry, run reports, and operate common office equipment.

Communication Skills

• Excellent verbal and written communication skills.
• Ability to communicate in a clear effective manner.
• Possesses excellent cross cultural communication skills and the ability to communicate to staff members at all levels.

Physical Demands

Job duties are performed in the typical office environment of the organization. The environmental factors and/or physical requirements of this position include the following:

• Ability to stand, walk, stoop, kneel, crouch, frequently sit, and lift up to 25 lbs.
• Requires good hand-eye coordination, reach with arms & hands, and finger dexterity, including ability to grasp, and manipulate (using keyboard, office equipment).
• Visual acuity to use keyboard, operate office equipment, and read printed material and regularly required to talk and hear.

InterCare now requires all employees to have the COVID vaccine. You may receive a vaccine at no cost at any of our clinic locations.