Front Office Manager - Sheraton Detroit Metro Airport
- Full-Time
- Detroit, MI
- Chesapeake Hospitality
- Posted 2 years ago – Accepting applications
Job Description
Image: Overview: Sheraton Detroit Metro Airport 8000 Merriman Road Romulus, MI 48174
This beautiful newly renovated, 11-story Sheraton Detroit Metro Airport Hotel is conveniently located within minutes of the Detroit Metro Airport and just 15 minutes from the revitalized downtown Detroit. The hotel has 359 rooms, approximately 14,000 sq. feet of function space, a restaurant/lounge, indoor heated pool, a hot tub and a state-of-the-art Sheraton Fitness Center.
Position Summary: The Front Office Manager is responsible for coordinating and managing the front desk operation while maintaining high quality of guest service in the hotel's continuing effort to deliver outstanding guest service and financial profitability.Responsibilities:
Telephone Operator
Concierge Attendant
Breakfast Room Attendant
Reservations Manager
Gift Shop Attendant
Parking Attendant / Valet / Shuttle Driver
Reservations Agent
Swimming Pool Guard
to
Front Desk Agent / Night Auditor
to
Front Desk / Night Audit Supervisor
to
Front Office Manager
to
Rooms Division Manager / Director of Guest Service
to
General Manager / Assistant General Manager
to
Corporate Operations
Or cross-train to any other department or position!
Work Authorization, COVID-19, EEO and ADA Information:Applicants must be authorized to work in the United States. Candidates who are offered a position must undergo a background check and drug screening.COVID-19We are committed to the health and safety of our associates and guests, and we adhere to CDC guidelines as well as state and local laws.
EEO/ADA StatementChesapeake Hospitality is an equal employment opportunity employer, and all employment decisions are based on merit and the business needs of the company, and not race, color, citizenship status, national origin, ancestry, gender, sexual orientation, gender identity, age, religion, creed, disability, marital status, veteran status, genetic information, or any other factor protected by law.
We comply with the law regarding reasonable accommodation for employees who qualify for accommodation. If you need an accommodation to complete an application, please contact the Human Resources office of the hotel/restaurant to which you are applying.
Apply to this Job
This beautiful newly renovated, 11-story Sheraton Detroit Metro Airport Hotel is conveniently located within minutes of the Detroit Metro Airport and just 15 minutes from the revitalized downtown Detroit. The hotel has 359 rooms, approximately 14,000 sq. feet of function space, a restaurant/lounge, indoor heated pool, a hot tub and a state-of-the-art Sheraton Fitness Center.
Position Summary: The Front Office Manager is responsible for coordinating and managing the front desk operation while maintaining high quality of guest service in the hotel's continuing effort to deliver outstanding guest service and financial profitability.Responsibilities:
- Evaluate levels of guest satisfaction and monitor trends, with a focus on continuous improvement.
- Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme.
- Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities.
- Set departmental objectives, work schedules, budgets, policies, and procedures.
- Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork.
- Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices.
- Maintain good communication and working relationships with all hotel departments.
- Monitor staffing levels to meet business demands.
- Manage staff performance issues in compliance with company policies and procedures.
- Recruit, manage, train and develop the Front Office team.
- At least two years previous front office leadership experience in a full-service hotel environment.
- Ability to attend to guests, associates and management in an attentive, friendly, courteous and service oriented manner, which requires strong customer service as well as written and oral communication skills.
- Must be able to maintain standards of attendance and punctuality and must be able to work varying schedules that include evenings, weekends, holidays and extended hours as business dictates.
We offer competitive wages and benefits that include:
FULL-TIME BENEFITS
- Medical, Dental & Vision Insurance
- Flexible Spending Account
- 401k retirement plan
- Long-Term & Short-Term Disability Insurance
- Life Insurance
- Tuition Reimbursement
- Paid Time Off
- Holiday Pay
- Discount travel program
- Growth opportunity in an evolving organization, and much more.
Telephone Operator
Concierge Attendant
Breakfast Room Attendant
Reservations Manager
Gift Shop Attendant
Parking Attendant / Valet / Shuttle Driver
Reservations Agent
Swimming Pool Guard
to
Front Desk Agent / Night Auditor
to
Front Desk / Night Audit Supervisor
to
Front Office Manager
to
Rooms Division Manager / Director of Guest Service
to
General Manager / Assistant General Manager
to
Corporate Operations
Or cross-train to any other department or position!
Work Authorization, COVID-19, EEO and ADA Information:Applicants must be authorized to work in the United States. Candidates who are offered a position must undergo a background check and drug screening.COVID-19We are committed to the health and safety of our associates and guests, and we adhere to CDC guidelines as well as state and local laws.
EEO/ADA StatementChesapeake Hospitality is an equal employment opportunity employer, and all employment decisions are based on merit and the business needs of the company, and not race, color, citizenship status, national origin, ancestry, gender, sexual orientation, gender identity, age, religion, creed, disability, marital status, veteran status, genetic information, or any other factor protected by law.
We comply with the law regarding reasonable accommodation for employees who qualify for accommodation. If you need an accommodation to complete an application, please contact the Human Resources office of the hotel/restaurant to which you are applying.