Front Desk/Guest Services - PT And FT

GERONIMO HOSPITALITY GROUP

A collection of really cool places that push the boundaries of hospitality.

WHO WE ARE

The Ironworks Hotel is a luxury boutique hotel located on the banks of the Rock River in downtown Beloit. The hotel is home to one of the area's best restaurants, Merrill and Houston's Steak Joint, and is within walking distance of many other area attractions and night life. It’s a place for people to work hard, play hard, and come together.

WHO YOU ARE

Often a guest's first impression of a property is the result of the Guest Services Representative's skills and abilities. You will provide a variety of guest services while working in the lobby or reception areas of the hotel. The position is challenging, varied and offers the opportunity to work flexible hours and to meet many new people.

WHAT YOU WILL DO

• Process guest arrivals and departures, including all necessary payments
• Handle and coordinate room assignments and pre-arrivals
• Handle guests' concerns
• Offer referral for services and handle requests for information
• Handle and store luggage
• Assist with check-in/check-out of groups and tours
• Assist other departments as required
• Perform other duties as assigned

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Description of other duties that may be assigned: Perform general office duties such as answering the telephone, filing, copying, sorting/opening incoming mail, and preparing items for mailing.

WHAT WE NEED

Education - High school diploma or equivalent

Experience and/or Training

• Excellent communication skills and professional attitude
• Effective conflict management and decision making

Technology/Equipment - Ability to use a variety of computer applications

PREFERRED QUALIFICATIONS

Experience and/or Training - Previous experience in customer service

PHYSICAL AND MENTAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is frequently required to stand, and/or walk. Must be able to exert well-paced ability to reach other department of the hotel on a timely basis, including stairs. The employee must occasionally lift and/or move up to 50 pounds while moving files or small packages.

This position is also subject to irregular hours to include late nights, weekends and holidays.

WORK ENVIRONMENT

This position is in a hotel environment; the noise level in the work environment is usually moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Individuals must be able to operate in mentally and physically stressful situations as well as being able to keep up in a fast-paced environment.

WORK AUTHORIZATION

United States (required)