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Front Desk Job In Hampton Inn By Hilton, Sulphur LA At Sulphur,
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Front Desk Associate/Night Auditor

  • Full-Time
  • Sulphur, LA
  • Hampton Inn By Hilton, Sulphur LA
  • Posted 2 years ago – Accepting applications
Job Description

The Hampton Inn by Hilton Sulphur is looking for Guest Service Representative/Night Auditor that will be a great addition to our team! This person must provide excellent customer service and have a positive attitude. Experience is not required, although beneficial. Either way, we strive to hire motivated individuals who are willing to learn with energy and commitment.

  • Pay is between $10 to $12 an hour, based on experience.
  • Employee discounts with Hilton Hotels.
  • Employee incentive bonuses, when available.

RESPONSIBILTIES

Night Auditor/Front Desk Associate

  • Provide front desk services to guest, including transportation and restaurant recommendations.
  • Acquire and maintain knowledge with hotel policies and procedures; hotel room rates and types; room location and availability.
  • Create reservations for incoming guests.
  • Administer prompt check-in and check-out procedures.
  • Deliver guest mail, messages and set wake-up calls.
  • Coordinate and communicate with other local hotels
  • Function the Hilton OnQ computer system, which includes operating Microsoft Office and Excel software.
  • Manage a multi-line phone system.
  • Maintain guest room inventory.
  • Resolve and prioritize customer complaints and/or disputes.
  • As a Night Auditor, perform all night audit procedures and other assigned activities set forth by the hotel; perform as a Night Manager.

Guest Service Representative Requirements

  • High school diploma or GED.
  • 2+ years customer service experience.
  • Possess excellent written and verbal communication.
  • Proficient time management and organizational skills.
  • Exceptional interpersonal skills.
  • Experience with conflict resolutions.

Job Types: Full-time, Part-time

Pay: $10.00 - $12.00 per hour

Schedule:

  • 10 hour shift
  • 12 hour shift
  • 8 hour shift
  • Day shift
  • Holidays
  • Monday to Friday
  • Night shift
  • On call
  • Weekend availability

Education:

  • High school or equivalent (Preferred)

Experience:

  • Hotel experience: 1 year (Preferred)

Shift availability:

  • Day Shift (Preferred)
  • Night Shift (Preferred)
  • Overnight Shift (Preferred)

Work Location: One location

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