Front Desk Associate - Matthews (Full-Time)

Company Description

Headquartered in Jacksonville, FL, Pet Paradise's full-service pet care destination is dedicated to giving pet parents access to all the premium care they need. The Pet Paradise brand has grown to offer resort style pet day camp and care, professional pet grooming, low-stress and high-quality veterinary care, and of course, overnight boarding that feels like home, all under one roof.

Job Description

Hourly Rate: $11.00-$12.50/hr depending on experience ($0.50 increase 6 months from hire date, additional $0.50 increase on annual anniversary date)

This is a full-time position

Daily Pay Available with On Demand Pay

Complimentary Pet Day Camp! Bring your dog with you to work!

This position is responsible for guest service transactions, reporting and resolving customer issues, and providing the right services for the customers' and pets' needs.

Responsibilities include:

• Welcome pet parents and their pets as they enter the resort while making a positive impression
• Organize and process the check-in/check-outs; coordinating suite placement and walking the guest to their suite ensuring their needs are met
• Answer in-coming phone calls, listen and respond to voicemails, respond to emails- all in a timely, problem-solving manner
• Complete cashier and point of sale operations; able to communicate with leaving and in-coming staff, peers, and leadership
• Communicate and follow through with pet parent and resort leadership requests
• Maintain cleanliness of the entranceway and lobby including the restrooms
• Offer upgrades and sell additional services based on guest wants and needs
• Responsible for maintaining, cleaning, and supporting the cat room (per resort routines)
• Liaison to veterinary service team; veterinary appointment status and arrivals

Qualifications

• One to two years in a customer service role (Customer Service, Call Center, Receptionist)
• Thrives in a fast-paced environment
• Detailed, but can work with a sense of urgency while providing exceptional customer service
• Strong written and verbal communication skills
• Enjoys problem solving to provide our guests and customers with a premier experience
• Reliable and flexible to resort schedule needs including days, night, weekends, holidays, and peak times
• Able to learn to work with and handle a variety of sizes and breeds of dogs
• Ability to receive instructions and remain adaptive to change and training material

Additional Information

• Complimentary Pet Day Camp – Bring your dog with you to work!
• 30 Days of Complimentary Pet Boarding (non-holidays)
• On-demand pay with DailyPay
• Discounted Veterinary Care and Grooming Services (per location)
• Dog/Cat Adoption Assistance
• Fitness Reimbursement
• Paid Time Off (both full-time and part-time status)
• 401(k) Savings Plan
• Health, Dental and Vision Insurance (full-time status)

Job Type: Full-time

Pay: $11.00 - $12.50 per hour

Benefits:

• 401(k)
• Paid time off

Schedule:

• Holidays
• Monday to Friday
• Weekend availability

Application Question(s):

• Are you at least 16 years of age?
• This position requires you to work holidays, is that acceptable?
• Are you able and willing to work weekends?
• Why are you interested in working in the pet care industry?

Work Location: One location