Front Desk Associate

The Front Desk Associate will greet and direct members, guests and staff as they enter the gym and provide control of the front door location. This position will provide assistance to members' requests along with inquiries about gym operations and policies as well as perform various administrative duties as directed by the Gym General Manager.
Responsibilities:

• Enthusiastically greet each member and guests promptly using the proper greeting for the time of day to create a friendly positive entrance and departure to and from the gym.
• Provides security and control to the front door area of the facility.
• Personally checks each member into the gym using the proper check-in procedures.
• Monitor check-ins to identify delinquent accounts and notifies Gym Operations Supervisor.
• Register all guests into the gym using proper registration procedures.
• Ensures that guests and appointments are directed to the appropriate fitness consultant in a prompt, professional manner.
• Answers phone by the third ring in a professional and courteous manner and use proper phone greeting techniques.
• Responsible for following up on telephone inquiries to ensure that the appointment was booked properly.
• Responds immediately to member requests, inquiries and concerns.
• Maintain a neat appearance and wear proper uniform attire while on duty.
• Attends all staff meetings as directed.
• Cleans and maintains the front desk area according to company standards.
• Responsible for gym walk-thru as designated in the walk-thru log.
• Logs all maintenance concerns that are reported.
• Follows and reports any safety concerns.
• Works when scheduled and adheres to company attendance policies.
• Performs other reasonable work assignments as directed by the Gym General Manager and/or Operations Supervisor to include but not limited to light cleaning and picking up of weights.

About Fitness 19:

Fitness 19 is a Personal Training focused gym. We believe the fundamentals of success in health are proper nutrition and workout programming. We have been in business for over 30 years and are opening many new clubs in the near future in the immediate Bay Area. We currently are operating 15 locations in the Bay Area and have plans for many more in the near future.