Front Desk Associate

About Comfort Inn Polaris:

Our Polaris Fashion Place hotel is just off Interstate 71, minutes from JP Morgan Chase and the Columbus Zoo and Aquarium.

Job Responsibilities:
**

• Provide the highest quality of service to the customer at all times.
• Stays current on all emergency procedures and acts accordingly.
• Greet and register guests and provide room assignments, accommodating special requests whenever possible. Assist in the pre-registration and blocking of reservations.
• Have working knowledge of reservations procedures, sell reservations, know cancellation procedures and Walk Policy.
• Answer inquires pertaining to hotel services, shopping, dining, entertainment and travel directions.
• Have knowledge of the hotel, hotel staff, hotel services with hours of operations, room locations, types of rooms and room selling strategies, hotel rates and discounts and how to handle each; and hotel credit and check cashing policies and procedures.
• Wear proper uniform and name tag at all times in accordance with the standards of appearance.
• Adhere to all work rules, procedures and policies established by the company.
• As hotels are open 24 hours a day and 7 days a week all positions require availability to work weekends and holidays. Shift hours may also vary according to business necessity.
• Keep the front office area neat, clean and free of safety hazards.
• Perform all other duties as assigned by management.

Qualifications:
**

• Requires familiarity with applicable franchise front desk standards and procedures or ability (gained through 2+ years of previous experience related employment) to quickly become familiar with resort procedures. Requires ability to operate all Front Office Equipment. Must have ability to handle/resolve guest complaints and/or knowledge/understanding of when and how to direct the guest to receive assistance. Must have ability to professionally represent the hotel, deal positively with the public in person and over the telephone.
• High school graduate or equivalent. Previous hotel front office experience preferred, however, ability gained through 2+ years related employment (sales, cashier) or on-the-job training may substitute for actual front office experience.

Job Types: Full-time, Part-time

Pay: $11.50 - $12.50 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Holidays
• Weekends

Experience:

• Office: 1 year (Preferred)
• customer service: 1 year (Preferred)
• hotel front desk: 1 year (Preferred)
• hotel: 1 year (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location:

• One location

Communication method(s) used:

• Phone
• In person
• Email

This Job Is:

• A job for which military experienced candidates are encouraged to apply
• A good job for someone just entering the workforce or returning to the workforce with limited experience and education
• A job for which all ages, including older job seekers, are encouraged to apply
• Open to applicants who do not have a college diploma

Benefit Conditions:

• Only full-time employees eligible

Work Remotely:

• No