Front Desk Associate

Are you looking for a fun job? Don't want to be tied down at a desk? Are you looking for an entry level position with the opportunity to grow? If you answered yes, we would love to have you join our Aqua-Tots team!

Front Desk Staff:

• 5-25 Hours Per Week

• Saturday-Sunday availability is preferred

Front Desk Position Objective: Work with General Manager, Office Manager and Front Desk Staff on Aqua-Tots Swim School daily operations thereby ensuring company core values, customer satisfaction, and revenue increase.

Customer Service

• Greet customers when they come into the facility

• Communicate effectively with potential and existing customers

• Build relationships with families

• Handle customer complaints gracefully with a win/win outcome

• Report to manager if complaints are unresolved

• Lead by example for other staff members by using the customer-focused principle in every customer interaction

Daily Duties

• Uphold our Aqua-Tots Swim Schools Core Value

• Provide families with world class customer service

• Guide our parents and their tots through their journey to a lifetime of water safety

• Implement the use of Aqua-Tots Swim Schools systems of procedures set forth for the front desk staff

• Sell swimming lessons, and related swimming merchandise

• Answer phones with the proper Aqua-Tots Swim Schools greeting

• Provide information about our facility, swim programs, and birthday parties

• Give facility tours to new and existing customers

• Register new/existing customers

• Enter absences/schedule makeups

• Prepare new customer T-shirt, Bag and Welcome Packet

• Process registration fees and tuition payments at time of registration

• Obtain and verify registrations from new families on the first day of lessons

• Communicate to instructors absences and makeups recorded during current shift

• Fill out Certificates of Completion for all graduates

• Take photos of all graduates with Ollie the Otter

• Perform all duties as outlined on the daily shift checklist

• Ensure facility safety and cleanliness

• Opening or closing of facility

• Stock snack bar, retail merchandise, office forms and supplies, and all promotional materials

Requirements

• Energetic, friendly, fun personality
• Willingness to learn
• Must be willing to work weekends
• Must adhere to attendance policy
• Must be able to pass a background check

Preferred

• Candidates that are staying local to the area for at least a year (ideal for NOVA/GMU students or those out of school)
• Candidates that possess a minimum 1 years of either customer service or aquatic teaching experience
• Candidates with customer service and/or childcare experience
• Spanish speaking is a bonus

We provide training for all necessary certifications. No previous certifications or experience is necessary, just an enthusiasm and willingness to learn!

Pay rates for Front Desk starting at $9.00/hr and WSI starting at $12.00/hr

Front Desk and WSI availability preferred but not required

Job Types: Full-time, Part-time

Pay: From $9.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Health insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends

Hours per week:

• Less than 10
• 10-19
• 20-29

Typical start time:

• 8AM

Typical end time:

• 8PM

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Outcome-oriented -- results-focused with strong performance culture
• Stable -- traditional, stable, strong processes
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Company's website:

• https://www.aqua-tots.com/Centreville/

Company's Facebook page:

• https://www.facebook.com/AquaTotsCentreville

Work Remotely:

• No

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Temperature screenings
• Sanitizing, disinfecting, or cleaning procedures in place