Fraud Analyst, CFS

PFS Company Statement:

PFS is a global commerce services company. We help leading brands deliver exceptional commerce experiences worldwide. We are a diverse team with distinct interests, skills, and backgrounds collaborating across all facets of commerce—from business consulting and design to technology and operations. Together, we take pride in performing at our best to produce the best possible results for our client and their clients.

Company Vision:

• We will provide a Full Commerce Solution
• We will be World-Class at Every Service we offer

• We will engage with our clients as a Strategic Partner

Fraud Analyst, Credit Financial Services (CFS)

The Fraud Analyst for CFS Fraud Reviews serves as the primary analyst for their assigned clients. They work with the client and/or program management team on daily operational issues and requests to ensure the timely release of fraud held orders in their designated queues.

Responsibilities

• Ensure fraud review timelines are adhered to by monitoring activity and working efficiently and accurately on assigned client(s).
• Work closely with management regarding resource needs to make daily cut-offs and responses for escalations from the client/program management and consumer complaints
• Complete specialty assignments as assigned, such as chargeback management and Credit Card / PayPal Receivable remediation.
• Act as the SME for their client(s) requirements and guidelines.
• Assist in the training and oversight of Associate and other Senior Associates working within their client(s) queues.
• Communicate escalations, emerging fraud patterns, and resource concerns to management.
• Cross-train in other areas to provide additional support to the department when requested.
• Provide additional client / department reporting and other duties to assist management, upon request.
• Internal and External professional verbal and written communications
• Ability to work with minimal supervision in a fast-paced professional environment

Qualifications

• High School diploma or equivalent, required
• 2+ years’ experience working in a role that uses subjective analytical capabilities
• 2+ years’ experience working with fraud guidelines and tools
• Understanding of general business practices, such as time management, basic software skills (email, word, and excel)
• Business hours are Monday – Friday, with required (8) hour shifts ranging from 7:00a.m. to 6:00p.m. (Central Time).
• Some overtime and weekend work may be required.

Personal Characteristics

• Analytical/problem-solving skills
• Strong interpersonal and customer service skills
• Skilled at prioritization and multi-tasking
• Self-starter and the ability to work independently, with limited supervision
• Excellent written and verbal communications skills
• Strong technical aptitude
• Attention to detail and strong organizational skills
• Ability to work well in a fast-paced, team environment