Financial Counselor - Bayfront Health St. Petersburg OB/GYN- Day

Financial Counselor - Bayfront Health St. Petersburg OB/GYN- Day

Department: Hospital Physician Clinic
Status: Full Time
Shift: First
ReqID: req28713

ADDRESS:
701 6th Street South,
St. Petersburg, Florida, 33701,
United States

Bayfront Health St. Petersburg

Situated in the heart of downtown St. Petersburg on Florida’s Gulf coast, Bayfront Health St. Petersburg has served the residents of the region for more than 100 years and joined the Orlando Health system in 2020. Bayfront Health St. Petersburg is a 480-bed tertiary care center equipped to provide comprehensive medical and surgical care. The hospital offers many areas of expertise, including surgery and trauma, neuroscience, cardiology, acute rehabilitation and obstetrics. The hospital has a 38-bed neurosciences unit with a dedicated neurology team consisting of board-certified neuroscience specialists and physicians with subspecialty expertise in stroke, epilepsy and Parkinson’s disease, and includes a Level IV Epilepsy Center. In partnership with Johns Hopkins All Children’s Hospital, Bayfront Health St. Petersburg Baby Place offers full obstetrical services and is a Level III Regional Perinatal Intensive Care Center, one of only 12 in Florida. The hospital also is home to the Bayfront Health St. Petersburg Cardiac Cath Lab, located in the James Heart Center, which offers a full range of cardiovascular care and an on-site inpatient rehabilitation unit, as well as the nearby Bayfront Health St. Petersburg Wound Care & Hyperbaric Center.

The Financial Counselor assists patients and their families with a host of services to ensure that the process of collecting payments is fully explained and is as comfortable as possible.

Education/Training

• High School or equivalent.
• Must complete Patient Financial Services Orientation program and annual educational requirements.

Experience

• Two (2) years’ experience in a financial, business office, or customer service environment required.
• Proficient in Windows Microsoft Office-based products (Word, Excel, PowerPoint).
• Typing proficiency.
• One (1) year PC/Windows experience.

Essential Functions

• Understands the importance Orlando Health places on providing exemplary customer service and performs job functions in a manner that helps meet the department customer service goals.
• Demonstrates a positive and professional approach and communicates effectively with customers and team members at all times.
• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information
• Contacts Primary Care or Admitting Physician to obtain authorizations, diagnosis, and procedure detail as necessary.
• Explains necessary forms and obtains signatures from patient/guarantor.
• Contacts appropriate payers, verifying benefits and obtaining necessary authorizations.
• Explains insurance benefits and collects co-pays, deductibles and self-pay portions due.
• Collects for related professional care when appropriate.
• Documents authorization and benefit information in registration system.
• Assembles patient record and obtains copies of relevant documents including insurance cards, photo identification cards and any advance directives.
• Demonstrates a basic knowledge of third party reimbursement requirements and regulations.
• Exhibits competency in the use of all registration systems, electronic verification tools and Web based resources.
• Follows Patient Financial Services self-pay policies including completion of Guarantor Financial Statement Application, explanation of payment options and collections of monies due.
• Follows Patient Financial Services policies related to cash handling.
• Performs basic individual cashiering functions.
• Collects and inventories patient valuables following policy guidelines.
• Maintains basic understanding of the medical necessity screening process and appropriate systems.
• Performs appropriate pre-registration functions including calling physician offices, insurance payers and the patient/guarantor, as necessary.
• Maintains departmental logs for statistical reporting.
• Consistently meets Quality Assurance standards set by Patient Access and the department.
• Meets departmental goals regarding collections, productivity and customer service.
• Maintains flexibility in work schedule availability that allows department to change/modify work schedule to meet departmental needs.
• Meets federal, state and hospital requirements related to compliance issues.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
  

Other Related Functions

• Attends and participates in department staff meetings and attends other meetings as assigned.
• Responsible for reviewing and adhering to all Patient Financial Services and departmental education initiatives.
• Meets all corporate and Patient Financial Services annual recertification and education requirements.
• Assists his/her manager in planning and organizing department activities.

ABOUT ORLANDO HEALTH

Orlando Health is one of Florida's most comprehensive private, not-for-profit healthcare networks, and is based in Orlando, FL. Our facilities, advanced medical treatments and procedures, and highly qualified staff have distinguished Orlando Health as a healthcare leader for nearly two million Central Florida residents and 10,000 international visitors annually. Click here to learn more about Orlando Health.