Field Technician – Manchester, CT

Role

Cable technicians work in homes and businesses to install and repair telecommunications cables, This could be phone lines, internet cables or cable television. Cable Technicians often work directly with the customer, and customer service is a big part of this job, as is the technical know-how to use diagnostic equipment and tools to service telecommunications equipment. Technicians must perform quality control inspections on installations. Good Driving Record with limited tickets, Ability to utilize a 28’ ladder (75 lbs), availability to work early/late hours and ability to maintain safe driving practices at all times while driving a Company owned vehicle.

Main Job Tasks and Responsibilities

• Service and trouble-shoot Cable products.
• Responsible for completing work orders and retrieving proper signatures for accurate billing.
• Ensure all installation work is done according to quality standards.
• Report to dispatch according to company procedures.
• Assist with work overflow
• Follow all company policy and procedures.
• Adhere to safety policy.
• Perform Installation work as required
• Perform Quality control inspections
• Helping with training when needed with techs
• Quality Control Inspections on your own work
• Drive Company vehicle
• Install HSD/Cable/Phone Service as per work order
• Communicate with Supervisors and Customers
• Manage Time Effectively and meet scheduled timeframes

Education and Experience

The formal education and experience for the Cable Technician job description varies according to the nature of the job responsibilities. However the following are commonly required for this role.

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Key Competencies

• Ability to stand, walk, sit
• Ability to use hands to handle or feel
• Ability to reach with hands and arms
• Ability to climb and balance
• Ability to stoop, kneel, crouch and crawl
• Ability to lift up to 75lbs
• Ability to maintain all safety expectations
• Ability to drive covered vehicle
• Safe Driving Record
• Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
• Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
• Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support – Follows policies and procedures; Completes tasks correctly and on time;
• Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process;
• Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security – Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.