Field Services Technician

COMPANY OVERVIEW:

Located throughout the United States and Canada, DecisionOne serves leading companies and government agencies with tailored information technology support services that maximize the return on IT investments, minimize capital infrastructure costs and optimize operational effectiveness.

With more than 1,500 technology professionals and an extensive, geographically distributed network of service locations, DecisionOne’s technology and business solutions combine complementary foundation services improving coverage, availability and response to satisfy the technology needs of our customers.

RESPONSIBILITIES:

In scope:

• Support for the migration activities
• Run Service Verification post migration

Deliverables:

• Co-ordinate with different MSPs and CX to support the ISE migration activities
• Co-ordinate with Business to inform and take the down time while performing the migration activity
• Verify the end point status
• Inventory and database updates
• Successfully perform configuration changes to physical devices to enable DHCP and/or move devices to new network VLANS for devices scheduled for migration.
• Successfully troubleshoot devices scheduled for migration with the support of other local and/or remote support teams
• Provide verification that devices migrated is working properly following configuration updates

Activities:

• Provide support throughout pre-migration activity e.g.
• Verify switches endpoint type and status
• Verify new DHCP IP setup
• Update printer IP and printer queue
• Arrange vendor onsite support and providing support to vendor for configuration change
• Provide troubleshooting support should any issue arise due to pre-migration/migration activity
• Arrange change window communication
• Provide support throughout migration activity e.g.
• Engage site business support as required
• Run service verification
• Update inventory information after migration completed

Certifications - A+/Net+/MCSE - Cisco Certifications will be desired. Experience with SCO and or LINUX will be a plus as well

Experience -

• Must be able to obtain TWIC card
• Minimum 5 years of Information Technology Experience in the public sector with organizations undergoing major upgrades to software and systems is preferred
• Experience installing and repairing Servers
• Experience installing & troubleshooting LAN-WAN environments
• Experience installing and repairing & troubleshooting workstations, Printers, Scanners, Routers, & Switches
• Must be available to be on-call per schedule
• Must have excellent communications and customer service skills, and demonstrate leadership and creative thinking
• Must be able to travel throughout the state and outlying areas
• Must be able to work overtime when required
• Must be able to provide own transportation
• Must submit to and pass a Pre-Employment Drug and Alcohol screen