Field Services Executive Support Executive Technician II

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Position Summary:

Field Services Executive Support Technician II’s role will be to provide exceptional priority desktop, software and network support for corporate executives in a healthcare environment. Since most corporate executives are using Apple Macbook devices, the prospective candidate must have expert level skills in the following:

• Mac hardware
• Mac software
• Mac Operating System
• Mobile devices (Apple IOS and Android)
• JAMF Pro, our Management Console used to configure and manage Apple IOS and Mac O/S devices

Job Responsibilities:

• The primary responsibility for this role is to provide exceptional priority technical support to executive leadership throughout the business.
• Manage support tickets via our Manage Engine Service Desk Plus system.
• Ability to travel to multiple local sites.
• Thorough documentation for all helpdesk issues and resolutions in the Manage Engine Help Desk system.
• Secondary support for standard users.
• Assists as needed to perform other related duties and special projects as required.

Required Qualifications:

• High School Diploma or equivalent work experience required.
• A+, Network+
• 3 to 5 years’ experience working in an executive support role.
• The most important quality of this role aside from technical ability is to always maintain a professional attitude, appearance and the ability to provide exceptional service with a smile to executive leadership.
• Advanced knowledge of PC and Apple hardware and operating systems.
• Proven experience managing and supporting iPhones and iPads, deploying, changing and managing through an MDM system.
• Experience managing remote users and remote support tools.
• Understanding of domain concepts (Active directory, groups, OUs, GPO, home drives and mapped drives)
• Intermediate to expert understanding of core windows concepts in a windows environment.
• Understanding of fundamental enterprise networking concepts.
• Conditions of Employment: Individual must successfully complete pre-employment process, which includes criminal background check, drug screening and reference verification. Also, individual must be fully vaccinated for COVID-19 by the date of hire to be considered for U.S.-based jobs, if not currently employed by Caris Life Sciences.

Preferred Qualifications:

• Knowledge of Jamf Pro a plus.

Core Skills & Competencies:

• Drive for Results (Service, Quality, and Continuous Improvement) – Ensure procedures and processes are in place that lead to delivery of quality results and continually reassess their effectiveness to achieve continuous improvement.
• Communication – Proficient verbal and written communication skills. Willingness to share and receive information and ideas from all levels of the organization in order to achieve the desired results.
• Teamwork – Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of the team.
• Customer Service Focus – Demonstrate a focus on listening to, and understanding client/customer needs and then delighting the client/customer by exceeding service and quality expectations.

Other:

• This position requires periodic travel and some evenings, weekends and/or Holidays.
• All job specific, safety, and compliance training are assigned based on the job functions associated with this position.

Physical Demands:

• While performing the duties of this job, the employee is required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, or crouch.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, hand tools, and to handle other computer components.
• May have exposure to blood-borne pathogens, extreme temperatures, high noise levels, fumes and bio-hazardous material/chemicals including formalin in the lab environment.
• Must be able to lift at least 50 lbs. moving and handling computer equipment and peripherals.

This job description reflects management’s assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Caris Life Sciences is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability or genetic information, or any other protected characteristic as outlined by federal, state, or local laws.

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