Field Service Technician I - New York City
- Full-Time
- New York, NY
- Hach
- Posted 2 years ago – Accepting applications
Job Description
Our work at Hach ensures water quality for people around the world. Our customer partnerships, passionate experts, and reliable, easy-to-use solutions make water analysis better—faster, simpler, greener, and more informative. As a member of our team, you’ll get to make an immediate, measurable impact on a global scale, within industries from aviation to manufacturing to mining. You’ll also be part of an environment that fosters career growth and professional development, with kindness at its core. And you’ll be part of our mission, which drives us to develop water quality solutions that protect the health and safety of all living things.
Hach is proud to be one of Danaher's Water Quality companies . Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.
This is a fully remote position that will be dispatching from home. This Technician may be located in NYC, NY, Long Island, NY, Port Washington, NY, Stamford, CT, or the Newark, NJ area. These locations have been listed for marketing purposes but only one position is available.
Day- to- day:
Under direction, the role of this position is to lead regional customer support activities. Our Field Service Technician (FST) drives to various customer sites to perform preventative maintenance, routine repair, and calibration/verification of instrumentation for Hach process and laboratory instrumentation. This position will travel 75% of the time with an average of 2 overnight stays per week at any of our company approved hotels. We offer f ull benefits including paid vacation , company vehicle and cell phone , medical , dental , vision , and 401(k) matching all on Day 1 !
We have training over the first 90 days of employment and will include trips to our customer sites. The majority of training is on the job mentorship with more senior service technicians and sales team members on ride-a-longs.
Join Danaher Corporation, where our leaders genuinely believe in our employees. We are committed to instilling a culture where each leader genuinely wants the best for their employees. Our leaders are invested in your safety and quality of life!
Promote a positive customer experience and serves as on-site customer contact for technical and service-related problems
Submit timely, accurate service reports that affect billing, inventory, instrument history, and instrument failure
Follow safe work practices according to company policy
Collaborate with and take direction from Field Service Manager/dispatch team to manage pre-call planning, efficient service schedule routing, and visit requirements.
Coordinates with manager and materials handlers to determine appropriate replacement parts inventory, efficient parts utilization, and maintain accurate inventory records.
Additional hours required as business needs require; Flexible scheduling required to meet customer demand
Qualifications
Associates or Technical degree preferred or combination of education and experience
Mastery of Preventative Maintenance (PM), diagnostics & repair on core products as required
1-2 years field service work desirable
Driver’s License and clean driving record required
Continued employment contingent on successful completion of 30, 60, and 90-day probationary achievements
#LI-remote
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.
Apply to this Job
Hach is proud to be one of Danaher's Water Quality companies . Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment.
This is a fully remote position that will be dispatching from home. This Technician may be located in NYC, NY, Long Island, NY, Port Washington, NY, Stamford, CT, or the Newark, NJ area. These locations have been listed for marketing purposes but only one position is available.
Day- to- day:
Under direction, the role of this position is to lead regional customer support activities. Our Field Service Technician (FST) drives to various customer sites to perform preventative maintenance, routine repair, and calibration/verification of instrumentation for Hach process and laboratory instrumentation. This position will travel 75% of the time with an average of 2 overnight stays per week at any of our company approved hotels. We offer f ull benefits including paid vacation , company vehicle and cell phone , medical , dental , vision , and 401(k) matching all on Day 1 !
We have training over the first 90 days of employment and will include trips to our customer sites. The majority of training is on the job mentorship with more senior service technicians and sales team members on ride-a-longs.
Join Danaher Corporation, where our leaders genuinely believe in our employees. We are committed to instilling a culture where each leader genuinely wants the best for their employees. Our leaders are invested in your safety and quality of life!
Promote a positive customer experience and serves as on-site customer contact for technical and service-related problems
Submit timely, accurate service reports that affect billing, inventory, instrument history, and instrument failure
Follow safe work practices according to company policy
Collaborate with and take direction from Field Service Manager/dispatch team to manage pre-call planning, efficient service schedule routing, and visit requirements.
Coordinates with manager and materials handlers to determine appropriate replacement parts inventory, efficient parts utilization, and maintain accurate inventory records.
Additional hours required as business needs require; Flexible scheduling required to meet customer demand
Qualifications
Associates or Technical degree preferred or combination of education and experience
Mastery of Preventative Maintenance (PM), diagnostics & repair on core products as required
1-2 years field service work desirable
Driver’s License and clean driving record required
Continued employment contingent on successful completion of 30, 60, and 90-day probationary achievements
#LI-remote
When you join us, you’ll also be joining Danaher’s global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.