Field Service Partner Manager, North America

  • Full-Time
  • Libertyville, IL
  • EVBox
  • Posted 3 years ago – Accepting applications
Job Description

We're looking for a Field Service Partner Manager to join our team in Libertyville. The field service manager will be responsible for successfully establishing a network of well qualified service providers that work under a service agreement. The service providers are delivering services such as maintenance, break fix, and commissioning on our AC & DC product in the field.

Want to help create a sustainable future of transportation that's better for everyone? If yes, then take a look at what your role with us will entail.

About EVBox
We empower forward-thinking businesses to build a sustainable future by providing flexible and scalable electric vehicle charging solutions.

You'll be helping us to create a sustainable future of transportation with quick thinking and clear communication that'll keep all of our operations running smoothly.

Get to know the team
As a Field Service Partner Manager based in our Libertyville office you will be part of the Field Services team that is responsible for the field service KPI reports and discussions with our field service partners and service customers.

"Expanding our global sales channel is super important to our corporate mission. In the team we work closely with our international business partners who share a common goal to install one million charging ports all over the world by 2023." — James, Business Development Manager.

What you'll be doing
You will work on creating a field service network, solving issues they have in the field, and ensuring they have sufficient knowledge of products. You will be based in our office in Libertyville and report to the Global Field Service Partner Manger.

Your main responsibilities will include, but aren't limited to:

  • Provide support of field service partners with the implementation of commissioning and on-site services.
  • Develop and follow performance KPI of service providers, quality of installed base activities and corrective actions
  • Be responsible for SLA contracts
  • Develop a good and workable relation with field service partners to allow continued improvement of quality
  • Work with the Global Partner Service Partner Manger to build a system that would allow automatic tracking of field service partner performance
  • Work with the Global Field Service Partner Manger to improve the selection process for new service providers (RFI/RFP/RFQ)
  • Improve standard operating procedure to ensure maximum efficiency of field service activities
  • Manage and improve the onboarding process of new service partners
  • Work closely with support manager North America to ensure high uptime and high CSAT of customers assets Develop dashboards for KPI reporting for service providers and customers
  • Provide support of field service partners with the implementation of commissioning and on-site services.

You'll be leaving your mark in this important field for a sustainable future.

What you'll bring to the team

Technical Skills/ Hard Skills

  • A minimum of 3 years of experience managing field service providers in a equivalent field
  • A Bachelor's degree in a technical field (IT, Electrical Engineering, Electronics, Robotics or similar) degree or equivalent combination of education and experience
  • Proven experienced in a 2nd or 3rd line Technical Support role
  • Hands-on experience with development and/or support of Cloud connected Embedded software systems or IoT systems
  • Superior communication and articulation skills - being a professional presentation of EVBox to our customers
  • Knowledge on M2M communication standards and platforms
  • Superior troubleshooting/analytical skills
  • Proven skills in creating technical documentation / support articles

We want you to demonstrate

  • Ability to prioritize
  • Ability to operate with uncertainty
  • Ability to work independently

If you have any of these, even better

  • Electrical habilitation
  • Knowledge of charging installations and equipment
  • Experience in the EV industry, automotive or electrical industry is preferred
  • Technical management of partners is highly preferred
  • Experience with Data Analysis preferred

Additional benefits we bring to the table

  • Holiday Swap (2 days)
  • Access to learning platforms and personal development budget
  • Work from home (even post-corona) + budget to set up your home office

Still need convincing? Find out even more about us by visiting and by checking us out on LinkedIn, YouTube, Instagram, Facebook, and Twitter.

What it's like to work at Libertyville

We work together to power our sustainable future. Here's what drives us:

  • Our friendly, entrepreneurial, and collaborative work environment
  • Working to help grow one of the key regions in the US with your work
  • Bringing new ideas that are always highly appreciated
  • Interacting in an environment with colleagues from all over the world
  • Working in a modern office that meets all of your needs (when not working from home)

Your interviewing stages might look something like

  • Your resume will be reviewed by our team.
  • If your application is selected, you will first have an interview with a member of our recruitment team/HR Business Partner.
  • Get ready to meet the hiring manager.
  • Interview with a senior manager.
  • It's always good to meet your coworkers. You will have an interview with a team member.

EVBox is an Equal Opportunity Employer. We guide ourselves using three values: being passionate, being reliable, and being human. EVBox celebrates diversity and is committed to providing an environment of mutual respect where all employment decisions are based on qualifications, merit, and business need.

Ready to power our sustainable future? Hit apply.

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