Field Service Engineer Senior
- Full-Time
- Boston, MA
- Leica Microsystems
- Posted 3 years ago – Accepting applications
Job Description
I. GENERAL SUMMARY & OVERALL CHALLENGES
Provide technical service and support on equipment within the company, ISO, FDA, and budgetary guidelines with the objectives of minimizing customer downtime and generating revenue opportunities for Leica.
Leica Microsystems Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
II. KEY RESPONSIBILITIES
Provide installation support, maintenance, modification and/or repair on various Confocal Microscopes.
Effectively communicate with internal colleagues and external customers within established time guidelines in order to meet customer’s expectations.
Document and complete service administration activities in a timely manner in order to comply with ISO, FDA, and Leica policies.
Actively support the sale of service contracts, assist sales representatives and service engineers with system configurations and upgrades, and provide input on ways to improve financial performance in order to generate service revenue.
Broaden knowledge and experience to improve product, application and professional development skills and ultimately, represent the company in a professional manner.
Maintain spare parts stock within budgetary limits in order to maximize “Fast Time Fix” repair metrics.
Control expenses in order to maximize the profit contribution to the company.
Represent the company in a professional manner in order to install confidence within current and prospective customers of Leica SP products.
III. REQUIREMENTS FOR THIS POSITION
Professional Experience
Minimum 3 years of industry experience
b) Education
Bachelors Degree preferred
Associates Degree minimum
c) Language
English
d) Travel (required estimated % of time)
75%
Frequent overnight travel, often with short notice. Occasional international travel may be required.
IV. PERSONAL TRAIT PROFILE
Demonstrated ability to mentor/guide lower level personnel with instrument repair, problem resolution, process clarification, and referral to appropriate experts
Ability to assist with formal/informal technical, non-technical and quality training.
Multi product family proficiency and expert in at least one product family
Ability to serve in lead capacity for multiple product families.
Demonstrated ability to (1) provide input on procedures, practices, policies, methods, techniques, and evaluation criteria, (2) Independently determine methods and procedures for new assignments, and (3) perform routine work without instruction.
Intermediate Mechanical and Electronic Troubleshooting and Repair Aptitude.
Intermediate Computer Literacy
Basic Operation
Diagnostic Software
Lotus Notes
Microsoft Word
Microsoft Excel (Helpful)
Microsoft Power Point (Helpful)
Technical Certification and Proficiency – local SU or BU Certification
Ability to provide solutions to complex technical problems that require in depth evaluation of several intangible variables.
Intermediate analytical aptitude.
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral diagram or schedule form.
Ability to comprehend complex scientific issues as it relates to equipment.
Good Oral, Written, and Presentation Skills.
Ability to understand and use fundamentals of microscopy
Ability to troubleshoot / repair computer hardware, operating system (NT/XP), and networks
The ability to rapidly evaluate, isolate, identify, diagnose and repair problems with complex integrated systems.
V. CORPORATE SUMMARY
Leica Microsystems
Leica Microsystems is a world leader in microscopes and scientific instruments. Founded as a family business in the nineteenth century, the company’s history was marked by unparalleled innovation on its way to becoming a global enterprise.
Its historically close cooperation with the scientific community is the key to Leica Microsystems’ tradition of innovation, which draws on users’ ideas and creates solutions tailored to their requirements. At the global level, Leica Microsystems is organized in three divisions, all of which are among the leaders in their respective fields: the Life Science Division, Industry Division, and Medical Division.
Leica Microsystems has six manufacturing facilities in five countries, with sales and service organizations in 20 countries. The company is headquartered in Wetzlar, Germany.
Danaher
Danaher is a global science and technology innovator committed to helping our customers solve complex challenges and improve quality of life around the world. Our family of world class brands have unparalleled leadership positions in some of the most demanding and attractive industries, including health care, environmental and communications. We are a globally diverse team of 66,000 associates united by a common culture and operating system, the Danaher Business System, which serves as our ultimate competitive advantage. In 2013, we generated $19.1 billion in revenue and our market capitalization exceeded $50 billion. We are ranked #152 on the Fortune 500 and, during the past 20 years, our stock has outperformed the S&P 500 Index by nearly 2,800 percent.
At Danaher, you’ll have the opportunity to build a career in a way no other company or environment can duplicate. We’re innovative, fast-paced, results-oriented, and most importantly, like to win. Why? Because it’s fun! But, when it comes to the development of our leaders and associates, we’re serious. Our business is growing, and we need top talented people to keep winning. The breadth and depth of our family of brands makes it possible for us to offer a variety of dynamic and challenging career opportunities across multiple global industries. Working with us, you’ll have the unique experience to learn the Danaher Business System, our common operating system used to shape strategy, focus execution, align our people, and create tremendous value for customers and shareholders. At Danaher, great people do extraordinary things. Come join our winning team.
Apply to this Job
Provide technical service and support on equipment within the company, ISO, FDA, and budgetary guidelines with the objectives of minimizing customer downtime and generating revenue opportunities for Leica.
Leica Microsystems Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.
II. KEY RESPONSIBILITIES
Provide installation support, maintenance, modification and/or repair on various Confocal Microscopes.
Effectively communicate with internal colleagues and external customers within established time guidelines in order to meet customer’s expectations.
Document and complete service administration activities in a timely manner in order to comply with ISO, FDA, and Leica policies.
Actively support the sale of service contracts, assist sales representatives and service engineers with system configurations and upgrades, and provide input on ways to improve financial performance in order to generate service revenue.
Broaden knowledge and experience to improve product, application and professional development skills and ultimately, represent the company in a professional manner.
Maintain spare parts stock within budgetary limits in order to maximize “Fast Time Fix” repair metrics.
Control expenses in order to maximize the profit contribution to the company.
Represent the company in a professional manner in order to install confidence within current and prospective customers of Leica SP products.
III. REQUIREMENTS FOR THIS POSITION
Professional Experience
Minimum 3 years of industry experience
b) Education
Bachelors Degree preferred
Associates Degree minimum
c) Language
English
d) Travel (required estimated % of time)
75%
Frequent overnight travel, often with short notice. Occasional international travel may be required.
IV. PERSONAL TRAIT PROFILE
Demonstrated ability to mentor/guide lower level personnel with instrument repair, problem resolution, process clarification, and referral to appropriate experts
Ability to assist with formal/informal technical, non-technical and quality training.
Multi product family proficiency and expert in at least one product family
Ability to serve in lead capacity for multiple product families.
Demonstrated ability to (1) provide input on procedures, practices, policies, methods, techniques, and evaluation criteria, (2) Independently determine methods and procedures for new assignments, and (3) perform routine work without instruction.
Intermediate Mechanical and Electronic Troubleshooting and Repair Aptitude.
Intermediate Computer Literacy
Basic Operation
Diagnostic Software
Lotus Notes
Microsoft Word
Microsoft Excel (Helpful)
Microsoft Power Point (Helpful)
Technical Certification and Proficiency – local SU or BU Certification
Ability to provide solutions to complex technical problems that require in depth evaluation of several intangible variables.
Intermediate analytical aptitude.
Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral diagram or schedule form.
Ability to comprehend complex scientific issues as it relates to equipment.
Good Oral, Written, and Presentation Skills.
Ability to understand and use fundamentals of microscopy
Ability to troubleshoot / repair computer hardware, operating system (NT/XP), and networks
The ability to rapidly evaluate, isolate, identify, diagnose and repair problems with complex integrated systems.
V. CORPORATE SUMMARY
Leica Microsystems
Leica Microsystems is a world leader in microscopes and scientific instruments. Founded as a family business in the nineteenth century, the company’s history was marked by unparalleled innovation on its way to becoming a global enterprise.
Its historically close cooperation with the scientific community is the key to Leica Microsystems’ tradition of innovation, which draws on users’ ideas and creates solutions tailored to their requirements. At the global level, Leica Microsystems is organized in three divisions, all of which are among the leaders in their respective fields: the Life Science Division, Industry Division, and Medical Division.
Leica Microsystems has six manufacturing facilities in five countries, with sales and service organizations in 20 countries. The company is headquartered in Wetzlar, Germany.
Danaher
Danaher is a global science and technology innovator committed to helping our customers solve complex challenges and improve quality of life around the world. Our family of world class brands have unparalleled leadership positions in some of the most demanding and attractive industries, including health care, environmental and communications. We are a globally diverse team of 66,000 associates united by a common culture and operating system, the Danaher Business System, which serves as our ultimate competitive advantage. In 2013, we generated $19.1 billion in revenue and our market capitalization exceeded $50 billion. We are ranked #152 on the Fortune 500 and, during the past 20 years, our stock has outperformed the S&P 500 Index by nearly 2,800 percent.
At Danaher, you’ll have the opportunity to build a career in a way no other company or environment can duplicate. We’re innovative, fast-paced, results-oriented, and most importantly, like to win. Why? Because it’s fun! But, when it comes to the development of our leaders and associates, we’re serious. Our business is growing, and we need top talented people to keep winning. The breadth and depth of our family of brands makes it possible for us to offer a variety of dynamic and challenging career opportunities across multiple global industries. Working with us, you’ll have the unique experience to learn the Danaher Business System, our common operating system used to shape strategy, focus execution, align our people, and create tremendous value for customers and shareholders. At Danaher, great people do extraordinary things. Come join our winning team.