Field Employee & Labor Relations Specialist

  • Full-Time
  • Houston, TX
  • IKEA
  • Posted 1 year ago – Accepting applications
Job Description

At IKEA we call this role "Co-Worker Relations Specialist". This role will manage employee relations and labor relations responsibilities for multiple locations.

  • 5 years minimum of HR experience required
  • 3 years minimum employee relations experience required
  • 1 year of labor relations experience Preferred, but not required
  • Ability to manage complex and confidential investigations. Summarize and analyze data to provide senior level reporting, trends, and recommendations.
  • Strong influencing, coaching, and facilitation skills.
  • Experience training in-unit HR and large operational teams in employee relations topics
  • Subject matter expert and consultant to Unit Managers, Unit HR Managers, and Area HR on complex employment matters, to include ADA, EEO, Wage and Hour, Leave, and State laws in specific Market Area
  • Ability to collaborate and influence in matrix organization
  • Ability to work remotely and in digital environment


  • Supports Unit People & Culture Managers in handling employee relations conflicts in their units
  • Manage Employee Relations escalations cases in your market, ensuring appropriate documentation, follow up, and coaching to locations
  • Responsible for maintaining and entering cases in Case Management System
  • Coordinates with country Co-worker Relations Manager to executing on common way of managing employment and labor issues across the country, in order to protect IKEA as an employer from potential threats
  • Follows up on the IKEA co-worker survey results on Market Area level
  • Coaches, executes and follows up on the problem resolution process in all units
  • Coaches and guides units to create a proactive/preventive way of working with performance issues
  • Follow up on potential health and safety issues/complaints in units in the Market Area
  • Implement and follow up on IKEA’s Employment standards and compliance in all units in Market Area
  • Coordinates, enables collaboration and leads topics with multiple stakeholders, to include unit management, country management, and legal
  • Leads an ongoing open dialogue and problem resolution with employees and their elected representatives, contributing to strong working relationships in locations.


IKEA is all about people, and our team make sure to bring the best people on board to keep our strong spirit of togetherness. We believe that different experiences and backgrounds collectively make us wiser and stronger, and we ensure that our co-workers bloom into their best selves as they contribute to our business.
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