Field Claims Specialist (SD.)

American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905. We’ve been recognized by Forbes as one of America’s most trustworthy financial companies and best mid-sized employers. With focus on our organization’s values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.

What’s in it for you?

American National supports a comfortable, diverse, and inclusive work environment, following a casual dress code and focus on healthy work-life balance. We understand that comprehensive benefits are important which is why we offer a generous package that includes: medical, dental, vision, short and long-term disability, life insurance, flexible spending accounts, matching 401(k), paid time off, paid holidays, tuition reimbursement, health-wellness initiatives, and a volunteer program where employees are provided PTO for giving their time to a charity of choice, and referral bonuses! We also offer a comprehensive wellness program that includes onsite fitness centers and classes or discounted gym memberships, free health screenings, free flu shots, and more.

Field Claims Specialist (SD.)

American National is seeking a full-time team member, to manage property claims and occasional large loss fires (Personal lines primarily, with exposure and/or willingness to learn commercial and agriculture lines of business) with preferred residence in the Sioux Falls, South Dakota area(s).

Why Apply?

• You are an efficient time manager who thrives under minimal supervision
• You thoroughly enjoy enhancing the client experience
• You believe details are important
• You are adaptable and enjoy being in the field, partnering with clients
• You are not easily shaken (Always evaluating strategy to produce sound resolution)
• You are goal motivated and self-driven
• Stability
• Monday-Friday work schedule (With flexibility)
• Focus on work/life balance
• Comprehensive benefits that include a generous paid time off package
• Fitness and educational support

How you will make an impact

• Responsible for the operation of the independent field office within specified territory (Full life cycle property claims handling, including field inspections, and occasional management of large losses)
  • Territory areas and/or mileage radius: Standard field travel may involve up to two (2) hour travel time one way and overnight stays – Large losses could require travel up to six (6) hours away from primary territory
• Review facts of loss and determine details of coverage
• Determine investigative needs to assess damages, cause of loss, and coverage
• Order police reports, fire reports, determine scope of coverage, and document claim files with the results of review and intention
• Contact applicable parties, obtain recorded statements, explain the claim process, review coverage, investigate, and identify special investigation unit (fraudulent) indicators
• Communicate, explain, and prepare estimates with detailed diagrams, reports, and estimates
• Conduct field investigations, unless independent adjuster assignment is deemed to be in the best interest of the client and company
• Negotiate with insureds, contractors, and vendors
• Assess salvage/subrogation potential and monitor to conclusion
• Complete risk evaluations for both underwriting and claims
• Maintain and promote ongoing contact with claimants, agents, attorneys, and internal clients regarding the status of claim files
• Conclude claims in compliance with all state rules and regulations
• Assist with claims handling in catastrophe (CAT) events which may include extended travel/overnight stays, when applicable (CAT team will deploy first, field adjusters secondary, with notice)

Minimum Qualifications

• Four (4) year completed degree in related field or applicable work experience
• Claims handing experience
• Currently hold an active (Texas) adjuster license or have interest in obtaining following date of hire
  • (American National will incur fees associated / No out of pocket expenses)
• Ability to travel: This will include managing catastrophe (CAT) duties when applicable
• Being physically capable to perform field assessments and evaluations (Climbing ladders/roofs and maneuvering within tight spaces)
• Successfully pass a motor vehicle check and possess an active driver’s license

Preferred Qualifications:

• Five (5) years property (Home, buildings, wind, fire, hail) field claims work experience
• Xactimate or alike estimating program knowledge
• Industry designations/certifications
• Ability to effectively manage assigned territory
• Ability to work independently, successfully
• Remote work experience, with the ability to demonstrate effective performance
• An operative and organized multi-tasker, with the ability to focus when items require your undivided attention for review, as you will be tasked with managing your day to day work schedule and goals
• Excellent written and verbal communication skills
• Comfortable managing difficult conversations with ease and confidence
• Strong negotiation skills
• Aptitude to navigate various computer programs simultaneously, on dual monitors (Using Microsoft Office applications and internal systems)
• High attention to detail and thorough follow-up
• Passion to provide the highest quality of customer service
  

PLEASE NOTE: In review of candidate qualifications, education, and skills, another job level may be considered.

Hiring Practices

The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications.

American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application(s) by logging into our Career Portal.

Learn more about our company, by following us on social media: LinkedIn, Facebook, Instagram, Twitter: @CareerswithAN

American National is an equal opportunity employer, committed to enhancing a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.