Facilities - CAD BIM Service Desk Technician

CAD BIM Service Desk Technician

Seeking a CAD BIM Service Desk Technician to work in our Facilities division. Applicant must be motivated, self-driven, have an eye for detail and be customer focused. This position will be responsible for providing initial employee support for technical inquiries received via the telephone and/or email. Assess the nature of problems and resolve simple and basic support issues over the phone. For more complex issues, transfer internal customers to CAD/BIM Coordinators or CAD Manager. Over time, the applicant will acquire the expertise to deal with many of the more complex issues. Applicant will report to POWER Facilities CAD Manager and work with CAD/BIM Department team members and various Facilities department staff on daily basis.

Responsibilities:

• Gather the customer's information and determine the customer's issue by analyzing the symptoms and figuring out the underlying problem.
• Provide quick response to the customer either helping them or advising them of their request status if another request has a higher priority.
• Perform local and remote troubleshooting of hardware, software and server problems.
• Collect and document all issues, symptoms, testing performed, resolutions, etc. for each support request.
• Perform software installations, upgrades and patches.
• Provide both informal/formal training to end-users.
• Work with Department managers to identify hardware needs for new and existing employees.
• Configure and prepare new workstation hardware for deployment to end-users.
• Ensure customer is kept up to date during the life of the support ticket.

Required Experience:

• Strong customer service skills.
• Knowledge, skill and ability are required in Autodesk AutoCAD, AutoCAD Plant3D, Civil 3D, Revit, Navisworks, Recap, MicroStation, BIM360, Revit Server and other design application add-ins.
• Knowledge about common MS-Office applications such as Outlook, Microsoft Office Suite, Microsoft Skype for Business, Various Web Browsers and Bluebeam Revu.
• Computer hardware knowledge is required.
• Working knowledge with ticket tracking software.
• Possess strong communication skills: written, oral and listening.
• Be detail oriented with strong organizational skills.
• Ability to work independently or in a team environment.

Desired Experience:

• Knowledge of common CAD applications, from Autodesk, Bentley, Hexagon and other design application add-ins.
• 3+ years' experience in a Service Desk environment or related field.
• Associate's or Bachelor degree in related field.
• Autodesk Certifications preferred
• Knowledge of LAN/WAN technologies
• Microsoft SCCM
• Office 365 (SharePoint and Teams

At POWER Engineers, you can have a rewarding career on every level. Our philosophy is simple: Do Good Work. Have Fun. Make Money.

You’ll work on fun and challenging projects and initiatives. You’ll have the chance to make a positive impact on society and the environment. And you’ll find the support, coaching and training it takes to advance your career.

Since we’re employee-owned, we get to make POWER a great place to work. That includes providing competitive compensation, professional development and a full benefit package:

• Medical/Dental/Vision
• Maternity Leave
• Parental Leave
• Paid Holidays
• Vacation/Paid Sick Leave
• Voluntary Life Insurance
• 401K

POWER is a fun engineering firm. That might seem contradictory to some, but it works for us!

EOE/Minorities/Females/Vet/Disabled