Experience Ambassador

POSITION: Experience Ambassador
DEPARTMENT: Event Services
REPORTS TO: Event Coordinator
FLSA STATUS: Hourly/Non-Exempt

Summary
ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for an Experience Ambassador for ASM Global/Mercedes-Benz Superdome | Smoothie King Center | Champions Square.



Essential Duties and Responsibilities

Serve as an extension of Event Coordinator in a part time capacity for all appropriate events
Serve as the main point of contact for his/her appropriate gate location during the event door opening process
Always maintain professional demeanor and attire
Resolve any front of house patron/ticket/building issue throughout the event that requires a management presence
Maintain communication with Event Coordinator during every event
Contact appropriate personnel to resolve issues throughout event
Communicate with other part time team members effectively, including policy and procedure updates when applicable
Attend pre-event briefing and make notes of any changes on the information sheet
Track, compile and provide post-event notes for every event
Monitor all front of house areas of the building throughout the event
All other duties as assigned




Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must successfully pass a criminal background check
Must be 18 years of age or older
Extensive building knowledge of the Mercedes-Benz Superdome, Smoothie King Center, and Champions Square
Excellent communication skills
Prior managerial skills preferred
Able to work nights, weekends, and holidays as needed
Able to work all major events



Education and/or Experience

High School diploma or equivalent




Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.
Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.



Caesars Superdome
P.O. Box 52439
New Orleans, La 70113

Applicants that need reasonable accommodations to complete the application process may contact 504-587-3995.