Enterprise Operations Center Analyst II (2021-2236)

Overview: The Enterprise Operations Center (EOC) Analyst is responsible for delivery day-to-day infrastructure operations including monitoring and alerting, batch scheduling and processing, transmission of electronic data files, and initiating incident management activities in a 24x7x365 environment. The EOC Analyst’s primary role will be to monitor the event console reacting to alerts, creating tickets, and executing Tier 0 tasks within SLA.Shift/Hours: This role will be Primarily 1st Shift (7am-11pm) but may change to 3rd shift (11pm-7am)Responsibilities:

• Executes standard and repetitive technical and operational tasks.
• Manages operational incidents to resolve them within agreed service levels according to their priority.
• Responds to events and alerts raised by the monitoring toolsets and initiates incident management activities accordingly.
• Refers alerts to the relevant party according to escalation procedures, aiming to prevent incidents.
• Receives new IT equipment delivered to site.
• Identifies improvements in processes to minimize incident occurrence or increase speed of resolution.
• Contributes to regular operational performance reviews to generate continuous improvement opportunities.

Minimum Qualifications:

• Must be located near Atlanta, GA
• Minimum 2+ years of working experience providing infrastructure operations support
• Working experience with monitoring technologies and analyzing real-time statistics
• Works under routine direction. Uses limited discretion in resolving issues or inquiries. Works without frequent reference to others.
• Interacts with and may influence immediate colleagues. May have some external contact with customers, suppliers, and partners. May have more influence in own domain.
• Performs a range of work activities in varied environments. May contribute to routine issue resolution.
• Understands and uses appropriate methods, tools and applications. Demonstrates a rational and organized approach to work. Identifies and negotiates own development opportunities. Has sufficient communication skills for effective dialogue with customers, suppliers, and partners. Is able to work in a team. Is able to plan, schedule and monitor own work within short time horizons. Absorbs new information when it is presented systematically and applies it effectively.

Requisition Disclaimer:Please note contractors are engaged to provide services on a temporary basis in connection with a specific assignment. Contractors are hired and employed through Atrium.
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