Eligibility Client Services Supervisor- FT Wayne, IN

Full time Client Services Supervisor position involving day, evening, and weekend coverage for qualified individuals at Lutheran, Hospital, FT Wayne, IN location in the ESS Department. Schedule is Monday - Friday 8:30 AM - 5:00 PM.

The Client Services Supervisor leads, monitors, and evaluates the day-to-day activities and functions of the Eligibility Services Representatives engaged in screening referred self-pay patients for programs such as Medicare, Medicaid, Medicaid for Nursing Home Placement, Crime Victims, Vocational Rehabilitation, QMB, SSI and any/all other third party coverage including other available local, state and federal programs and the Hospital’s Financial Assistance Program; also provides Point of Service collections for self-pay patients, patients who have balances after insurance or Medicare payments, and patients that do not qualify for any programs/coverage. Duties also include:

• Provides leadership to multiple staff members on the ESS team
• Coordinates day-to-day activities to ensure timely completion of tasks and projects
• Interviews job applicants and participates in selection of staff;
• Ensures that staff maintain an appropriate work flow to meet department standards
• Implements unit work goals and monitors progress towards these goals; meets with staff accordingly to ensure goals are met.
• Conducts team and individual employee conferences to discuss or interpret departmental rules, regulations, policies and procedures, and performance problems
• Reviews case documentation for completeness and accuracy as well as taking necessary action to correct errors
• Provides direction and guidance in the appropriate application of policies and procedures to complex or unusual case circumstances
• Provides guidance in the use of systems and related tools to meet processing and reporting requirements
• Provides staff development
• Serves as the central point of contact regarding ESS services for the hospital leadership team and other key personnel at a specific location within a region.

Eligibility Screening Services is an Equal Opportunity Employer.

Education:

A Bachelor’s degree or relevant supervisory experience in lieu of degree, preferably in a mid to large hospital Business Office/Patient Access department or supervisor/lead in an Eligibility company preferred.

Experience:

• Working knowledge of Medicare, Medicaid, Medicaid for Nursing Home Placement, Crime Victims, Vocational Rehabilitation, QMB, SSI and any/all other third party coverage and other available local, state and federal programs preferred.
• Average proficiency using computers for data entry (specifically Microsoft Word and Excel), email, web searching, etc. preferred.
• Ability to plan, organize, prioritize, and delegate work.
• Ability to read, analyze, and interpret common financial reports and legal documents.
• Ability to respond to common inquiries or complaints from employees, customers, and regulatory agencies.
• Ability to effectively communicate information to company employees including top management.
• Ability to handle new responsibilities or respond quickly to change in procedures or situations.
• Ability to make appropriate recommendations, decisions, and independent judgments.
• Capable of strong human relations skills and ability to practice, sincere empathy for others.

• High emotional maturity and ability to function under stress including making timely decisions under pressure