Electronic Medical Records Specialist

Job Summary:

Stella Maris is a growing detox facility in the NEO area. We are a campus of hope that believes in second chances and creating progressive inclusive spaces.

As an EMR Specialist, you'll have a chance to immediately impact the growth of the Quality Assurance team. This role is most ideal for a nurse seeking to transfer into an administrative position, however, we are open to exploring candidates with alternative backgrounds.

Salary for this role is dependent upon experience and active credentials.

Duties & Responsibilities:

· Respond to e-mail and telephone support requests from staff

· Meets with users to resolve, if possible, or to acquire details of the issue to conduct further analysis and to work with Software Vendor to achieve resolution

· Add, delete, or edit new forms as need is determined by key agency clinical staff

· Use deductive problem-solving skills to investigate and solve a broad range of software issues

· Analyze each support request for the root cause, determine if the issue could be prevented by changes in the software and outline change recommendations

· Act as a backup liaison between agency EMR users and Software Vendor

· Help test fixes provided by Software Vendor and monitor utility

· Analyze and make recommendations regarding application enhancements, user support needs, and improving customer satisfaction

· Set up all new employees in EMR system

· Provides effective training for all new employees to maximize the use of EMR software

· Develop new Software training materials for staff

· Facilitate Software updates and testing new releases of software products

· Develop a working relationship with current Software Technical Support Team (Director of Finance and QA Director)

· Complete chart checks for completeness of records

· Provides ad hoc reporting as needed and requested by management

· Sends retro-views to adjudicate claims

· Comply with all requests for medical records in accordance with all completed release of information forms

Qualifications:

· Associates Degree

· RN or LPN, with RN, preferred

· Excellent technical support or customer service skills

· Excellent computer and networking troubleshooting skills

· Ability to anticipate areas of difficulty and/or questions and quickly adapt training to meet the needs of staff

· Interpersonal communication skills

· Ability to effectively communicate technical information in non-technical terms

· Able to work independently and efficiently meet deadlines

· Able to respond promptly and professionally to email, phone calls, and other electronic communications

· Self-motivated, detail-orientated, and organized

· Ability to cultivate positive working relationships with software vendors(s) and coworkers

· Advanced knowledge of Internet Explorer and web-based applications

· Ability to insure software compliance accrediting bodies and local, state, and federal standards guidelines (e.g. HIPPA/42CFR, part 2)

Stella Maris celebrates diversity and is committed to creating an inclusive environment for all employees.

Please note- previous clients that have not met at minimum one year post-treatment with us are unable to be considered for this position. Additionally, conditions of hire for all positions at Stella Maris are dependent upon successfully passing a drug and background test.

Job Type: Full-time

Pay: $19.50 - $30.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location:

• One location

Work Remotely:

• No

Work Location: One location