E-Commerce Department Lead

Department: JDMS Store
Position Type: Employee
Position Reports To: Store e-Commerce Manager
Position Supervises: N/A
Pay Level: N/A
FLSA Status: Non-Exempt

Assist the Store e-Commerce manager in managing the day-to-day operation of the store's e-Commerce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions

• Meet/exceed customer expectations for ease of shopping, variety, freshness and cleanliness

• Ensure team members are adhering to local, state and federal laws, food safety procedures and company guidelines are followed

• Perform responsibilities required of selectors and customer attendants as needed per company guidelines

• Train all functions and duties of the selector and customer attendant roles

• Act as the person in charge of the e-Commerce department when the Store e-Commerce manager is unavailable

• Assist with scheduling to meet operational and associates' needs

• Maintain the intake of customer orders and distribute and assign work to selectors and customer attendants

• Print and distribute order labels, including orders for perishable departments

• Troubleshoot e-Commerce equipment and devices

• Maintain level of supplies needed to perform necessary duties

• Maintain organization and cleanliness of staging areas and equipment

• Report pricing, scanning, item location discrepancies and invalid temperature types to the store e-Commerce manager

• Perform required opening and closing procedures

• Learn and implement process improvements as directed by division or enterprise e-Commerce team

• Provide feedback on team members daily performance and annual performance reviews

• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum Position Qualifications

• Basic math skills (i.e., counting, addition, and subtraction)

• Excellent oral/written communication skills

• Self-directed, ability to execute projects with minimal supervision

• Proven supervisory experience

• Ability to read shelf tags

• Basic knowledge of computers

Desired Previous Experience/Education

• Any experience in a production-oriented environment or warehouse environment, stocking shelves, or cashier experience
  

Leadership Behaviors: Achieves Results through Teamwork, Coaches and Develops Others, Communicates Effectively and Candidly, Executes with Excellence, Leads Change and Innovation, Leads through Positive Influence, Provides Clear and Strategic Direction, Puts the Customer First. For more information on the Kroger Leadership Behavior model, click here .

Education Level: High School Diploma/GED Desired
Required Certifications/Licenses: None
Shift(s): [[mfield4]]
Regions: West

States: Washington
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