Director, Impact Measurement

Who we are: At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. We’re a purpose-driven company, and our beliefs are the foundation of how we conduct business every day. We’re guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Collectively, these values inspire us to work together as One Team with our customers at the center of everything we do, and to take care of ourselves, each other, and the communities in which we live and work. We challenge the status quo, ask questions, and find solutions. Join us as we enable the hopes, dreams, and ambitions of millions of people around the world.

Job Description Summary: This new role will drive the Global Social Innovation team’s commitment to being evidence-based, data-driven, and outcomes-focused. You will develop and evolve a market leading social impact measurement approach to describe, measure, report, and enhance our impact. This will help us prioritize where we will invest our resources, how we can best support our charitable partners, and report and learn with our stakeholders. This is an exciting and ambitious opportunity to support PayPal in holding itself accountable to its mission and values as it relates to social and environmental impact. You will drive the development of processes and systems to generate the evidence and insights to support decision-making for new commitments, evaluate the effectiveness of existing programs, and inform how we can best combine our products and assets. You will support PayPal colleagues by promoting transparency and accountability to our successes, challenges, and goals. You will drive the development systems and metrics to accomplish this work, ensuring that metrics are embedded into decision-making around evaluating effectiveness of existing and new programs, and returns on investments. This is an exciting opportunity to build an impact measurement and evaluation program from the ground up. Communication colleagues will leverage the impact analysis to tell the story of how PayPal has changed the lives of individuals, families, and businesses around the globe. This role is about looking back at what we have done and what we have learned, but even more importantly, to look ahead and inform future commitments based on impact potential and alignment with our mission. Because of your efforts, organizational leaders will be able to align resourcing decisions with impact evaluation and impact potential and will enable PayPal to play a leadership role in designing, delivering, and capturing impact. This role will serve as the Impact Measurement and Evaluation lead for the Global Social Innovation team. You will also collaborate with the Corporate Treasury team on impact investing. You will oversee the development of a strategy in partnership with other teams at PayPal on data for good. The role will report directly to the Head of Global Social Innovation (who is based in Washington, DC). This role includes supervision responsibilities, including oversight of the lead (who is based in San Jose, CA) for collaborations with marketing and corporate affairs teams (government relations, reputation, communications). You will collaborate with all members of the Global Social Innovation Team, especially the Learning lead (who is based in CA) to lead the practice of monitoring, evaluation, and learning across the portfolio. Though it might grow over time, your team will start very lean. Travel will be light and only when determined safe within COVID pandemic conditions.

Job Description:

Location: Flexible to attract best talent and support the expansion of PayPal’s Global Social Innovation Team

At PayPal, we succeed because of our differences, and we continuously search for qualified individuals with diverse backgrounds and lived experiences from around the globe.

Please accompany your CV/resume with a thoughtful cover letter discussing how your candidacy aligns with this role (This is a requirement for your application to be considered). We are eager to fill this role as soon as possible and targeting a Q1 2022 start date.

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to making a powerful, positive difference in the world by democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. The PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal is purpose-driven company whose beliefs are the foundation for how we conduct business every day. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient and secure products and services to take control of their financial lives. We believe access to affordable and convenient financial services should be a right for all rather than a privilege for the few. To achieve this, we are aligned across the company around one central vision: to make the movement and management of money as simple, secure and affordable as possible. As we democratize financial services for customers, we can enable the hopes, dreams and ambitions of millions of people around the world.

PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information on PayPal, visit https://www.paypal.com/about.

Global Social Innovation Team

Founded in 2015, the Global Social Innovation (GSI) Team is one of the teams in Corporate Affairs, which is part of the Strategy, Growth, and Data organization of PayPal. The GSI team collaborates with teams across the company to leverage PayPal’s unique expertise and extends five types of capital (financial, human, network, intellectual, and reputation) to drive sustainable social and environmental impact at scale. It uses a matrix operating model of bodies of work and functions. The bodies of work include (i) increased and diversified giving, (ii) financial health, (iii) economic equity and empowerment, (iv) environmental sustainability (v) climate equity and resilience, and (vi) community response and engagement. The functions include partnerships, employee mobilization, corporate and rapid response, learning, impact investing, customer mobilization, and data, evidence, and analysis for insights and innovation (data for good). To drive social impact and to help sustain our environment globally, the GSI team employs PayPal’s platform, products, and assets – especially our people. The Global Social Innovation Team has colleagues based in the United States (San Jose, CA; New York, NY; Austin, TX; Washington, DC), and seeks expansion outside of the United States.

Recent Global Social Innovation engagements:

• Digital Finance for Climate Resilience: https://newsroom.paypal-corp.com/2021-10-25-New-Global-Climate-Task-Force-Launches-Framework-for-Digital-Financial-Solutions-to-Improve-the-Climate-Resilience-of-One-Billion-People
• Gender Equality: https://newsroom.paypal-corp.com/2021-06-30-PayPal-Commits-Over-100-Million-to-Advance-Financial-Inclusion-and-Economic-Empowerment-of-Women-and-Girls
• Racial Wealth Equity: https://newsroom.paypal-corp.com/2021-06-02-PayPal-Deposits-135-Million-in-Financial-Institutions-Serving-Black-and-Underserved-Communities-as-Part-of-535-Million-Commitment-to-Advance-Racial-Equity
• Impact Measurement and Evaluation
  • Lead Global Social Innovation Team’s impact dashboard and other internal and external reporting (quarterly and annual) and insights. By using evidence, data, and outcomes dynamically, will ensure better decisions, respectfully challenge and vet each other’s ideas, and take calculated risks in the pursuit of greater impact.
  • Ensure effective partnerships, strategies, and annual workplans and program design via technical assistance to Global Social Innovation team members and review of impact measurement and evaluation frameworks.
  • Link social and environmental KPIs with PayPal (company level) and Corporate Affairs (division level) strategy, objectives, priorities, and KPIs.
  • Collaborate with the Global Social Innovation Team’s Learning Lead on driving team’s monitoring, evaluation, and learning (MEL) practice, including comprehensive plan to make MEL an active, engaging, and integrated part of processes and work.
  • Collaborate with Global Social Innovation Team’s Partnerships Lead on a process to receive stakeholder feedback via structured feedback channels with our impact community.
  • Partner with ESG Team (which is responsible for companywide ESG reporting) on Global Social Innovation contributions to the Global Impact Report and other reporting requirements.
  • Enable Global Head of Social Innovation and other senior leaders to broaden PayPal’s public impact profile via interaction and consultation with 3rd party impact organizations, speaking engagements, and publication of knowledge products on impact topics relevant to PayPal and Global Social Innovation’s theory of change.
• Impact Investing
  • Partner with Treasury Team on PayPal’s newly formed corporate treasury impact investing portfolio.
  • Serve as key architect for development of impact evaluation frameworks for investments – frameworks for both due diligence assessment and ongoing monitoring and investment management.
  • Develop portfolio dashboard and oversee impact management, reporting, and disclosure throughout the investment process.
  • Direct and oversee collection of qualitative and quantitative impact data.
  • Collaborate with communications, investor relations, and ESG teams to translate and communicate outcomes and impact and develop and maintain up-to-date presentation materials for meetings with various stakeholder groups, including Treasury, investors, and senior leadership.
  • Engage with various industry stakeholders, including relationships with relevant impact investing industry groups (Global Impact Investing Network (GIIN), ImpactAlpha, ImpactAssets, Bloomberg Green), NGOs, etc. and periodically update relevant internal teams on rapidly evolving impact investing landscape.
  • Data for Good
  • Collaborate with multiple teams in the company to develop a strategy for data for good at PayPal.

Job Qualifications:

Minimum Requirements

Core Knowledge and Skills

Impact Measurement Expertise

• Expertise in turning research and evaluation into relevant, dynamic learning opportunities with the ability to drive multilayered conversations to consensus, including conceptualizing the implications of quantitative and qualitative data, sometimes amid disparate and even contradictory information.
• Ability to utilize statistical analysis, impact metrics, and other measurement methods to develop rigorous evaluation strategies that are sufficiently flexible to capture the full range of positive impact resulting from our work.
• Champion of evaluation and evidence practice that encourages thought leadership and innovation in the use of mixed methods, qualitative and quantitative data, narratives, systems change, participatory techniques for facilitating inclusive evaluations, evidence, and insights.
• Ability to design approaches to make data collection on outcomes easier and better to facilitate more productive monitoring and evaluation.
• Ability to synthesize and translate complex, interrelated material and focus quickly on the essence of an issue, while maintain clarity around the big picture, with a particular capability of turning complex ideas into simple and accessible information. This includes the translation of academic research into practical, applicable knowledge and tactics.
• Familiarity with policy and practice debates on evidence, equity, inclusion, decolonization, post COVID economic reform among others.

Strategy

• Develop strategies to measure impact at multiple levels of granularity, including grants, partnerships, initiatives, and strategies across the Global Social Innovation portfolio.
• Exceptional professional judgement and a listening orientation, keen analytical and business strategy skills, and the ability to think critically, make decisions, and justify recommendations and results based on data and analysis and challenge others with humility and thoughtfulness.
• Ability to help frame tradeoffs by developing approaches to measure the “but for” impact of our work, such as through comparing outcomes between our actual portfolio and our “anti-portfolio” (the work we do not pursue due to limits on time and money)

Management and Operations

• Proven record of management and ability to effectively build, lead, and manage team of talented and motivated knowledge professionals, especially remotely.
• Ability to prioritize and effectively manage competing projects and requests
• Record of encouraging a culture of innovation, shared learning, risk taking, and accountability.
• Excellent partnership formation and management skills.
• Experience working collaboratively with employees who have diverse abilities and are in different geographies and levels within the organization.
• Impeccable written, presentation, and oral communication skills in English and ideally in a second language relevant for the development context (e.g. French, Spanish, Mandarin, Arabic).
• Highly proficient in Microsoft Office (Excel and PowerPoint, in particular)

Education and Experience

• 15+ years relevant professional experience, such as research, measurement, evaluation, and evidence-based practice.
• 5+ years of people management experience preferred
• Bachelor’s degree minimum. Advanced degrees preferred (such as international development, development economics, evaluation, data science, finance, or related field)
• Demonstrated leadership in supporting organizational change and development through information sharing and knowledge acquisition.
• An ability to bring imagination, innovation, and a practitioner-centered approach to systems of learning, and proven capacity to create and respond to novel and innovative approaches to addressing an issue. Experience in supporting change to organizations systems and culture.
• Strong understanding of socio-economic analysis, systems change, foresight analysis, data systems, and tech-enabled data collection and analysis.
• Superior interpersonal skills, builds and maintains strong relationships/credibility with external counterparties
• Meaningful experience working in a developing country context, with Global South experience preferred.
• A track record of impact ideally demonstrated throughout a career spanning the private, financial, and public sectors.
• Success in working across time zones, in a matrix, and with stakeholders across several teams.
• Exposure to and comfort with other cultures and the ability to operate comfortably and effectively in various cultural settings.
• Deep familiarity with the structure of and network in the global development sector.

Profile and Work Style

• Creative and critical thinker who approaches impact measurement, monitoring, and evaluation with a strategic lens and can process diverse sources of information.
• Ability to work with limited supervision and direction and thrive in a rapidly changing, fast-paced, high-growth, complex, and results-oriented corporate environment, where a high degree of flexibility and tolerance of ambiguity is required
• Ability to work remotely and potentially in PayPal office with no other Global Social Innovation Team members
• Ability to collaborate with and influence multiple stakeholders, as it relates to impact and data analysis
• Ability to integrate goal setting and related data analysis into the annual planning process.
• Strong self-guided work ethic and excellent ability to multitask, think independently, and maintain attention to detail, with empathetic responsiveness to the needs of others.
• Strategic thinker and active problem solver
• Patience, resilience, drive, and character to success in a matrix structure
• An inherently collaborative approach and appreciation for entrepreneurialism.
• A deep sense of ethics and highest professional standards.
• Forward-thinking and dynamic management style.
• High levels of energy, passion, and empathy.
• Openness to diverse viewpoints.

Competitive Candidates will have:

• Alignment with PayPal vision, mission, and values; with a commitment to the mission and belief that financial health and economic empowerment can be a major force for social and economic improvement.
• Perspective from direct experience living or working in communities with significant low income or otherwise disenfranchised peoples.
• Strong understanding and commitment to the use of indigenous knowledge and techniques of enquiry to enrich evidence with communities and citizens.
• Commitment that evaluations, syntheses and summaries of evidence and insights are commissioned and managed in ways that empower voice and agency of vulnerable populations.
• Demonstrated experience designing, testing, and refining impact measurement, management, or evaluation approaches.
• Established network in impact evaluation, impact investing, or data for good.
• Experience working with various public and private stakeholders (e.g., investors, companies) on ESG/sustainability issues
• Familiarity with UN Sustainable Development Goals (SDGs), IRIS+, B Impact Assessment, International Finance Corporation (IFC) Operating Principles for Impact Management (OPIM), Social Performance Task Force (SPTF), Harmonized Indicators for Private Sector Operations (HIPSO), and other related frameworks and tools.
• Basic understanding and knowledge of fundamental ESG and impact frameworks, principles, conventions, regulatory regimes
• Understanding of the structure, issues, and trends related to global financial health and economic empowerment, coupled with an understanding of broader financial sector issues and particularly the way that digital technologies and business models are disrupting traditional financial services delivery.
• Familiarity with financial inclusion/health, economic equity and empowerment (esp of people of color, women, people with disability, elderly, or veterans), environmental sustainability, climate equity and resilience, and giving.
• Experience with outcomes based or participatory grantmaking.
• Experience authoring publications of different types and for varied audiences: blogs, white papers, randomized control trials (RCTs), and beyond.

For more than 20 years, PayPal has remained at the forefront of the digital payment revolution. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, our open digital payments platform gives PayPal’s 400 million active account holders the confidence to connect and transact in new and powerful ways. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying, or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.