Director, Events & Security | Allentown - PPL Center

Overview: Utilizing independent judgment, the Director, Events & Security is a consummate team player who will manage every aspect of events at the facility from the advance planning stages through the end of the event. The Director will also oversee the management of attached parking garages and the security department which consists of 24/7 and event security; occasionally hire, train, schedule and supervise all event staff, as well as oversee building and parking security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff and delegate assignments; be responsible for and ensure overall customer and lessee experience exceeds expectations.
Spectra, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization. Together, with our 250+ sports & entertainment venue partners, we transform events into experiences! These experiences create excitement, turn heads, and make memories. Come Join Us! You can learn more about Spectra at www.spectraexperiences.com/Responsibilities:

• • Assist the General Manager in planning, directing and managing the day-to-day operations of the facility
  • Assist the General Manager in the development and administration of the facility’s operating and capital budgets; work directly with the department directors in developing departmental operating budgets and revenue projections;
  • Oversight and ownership of all front of house, back of house and security matters.
  • Address and recommend actions on all personnel matters
  • Work with the departmental directors/managers in the day-to-day management of their various departmental disciplines; review and evaluate processes and results; identify and resolve deficiencies and challenges
  • Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
  • Develop and implements programs, policies, and procedures for the facility
  • Assist the General Manager in the oversight of the facility’s contract service partners (food & beverage and parking)
  • Develop or directs the development and preparation of comprehensive management reports and manuals (i.e. Operations Manual, Event Handbook, Promoter Manual, Annual Parking Plan, Annual Facility Report, Booking Policies, Fire Code Rules & Regulations, etc…)
  • Participate and lead various interdepartmental project groups, special projects, and task forces
  • Conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to programs, policies, and procedures as appropriate
  • Represent the General Manager as needed at various meetings.
  • Establish and maintain effective working relationships with staff, facility stakeholders and facility users
  • Plan, service and supervise large events
  • Plan, direct and evaluate the work of subordinates
  • Provide leadership for event personnel
  • Analyze challenges, identify alternative solutions, and project consequences of proposed actions
  and implement recommendations in support of organizational objectives
  • Communicate clearly and concisely in the English language, both orally and in writing
  • Work a flexible schedule, including long nights, early mornings, weekends and holidays as needed
  • Complete all duties with a customer service focus through teamwork and dedication
  • Advance of events/shows
  • Assist in the preparation of building to meet the requirements of upcoming events/shows
  • Assist with the completion of pre-show event financial estimates
  • Assist with the completion of post-show event settlements
  • Advise lessees on services available from independent contractors for events
  • Recruit and train event, parking and security staff
  • Create work schedules for event, parking and security staff, delegate assignments and review performance and results
  • Function as a liaison between users of the facility and the facility staff
  • Recommend and evaluate required event staffing levels
  • Coordinate communication between building staff and show staff during load in and load out
  • Establish and maintain effective working relationships with lessees, employees, municipal officials, service contractors, etc…
  • Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
  • Order and maintain equipment (radios, headsets, etc.) for all event, parking and security staff
  • and increase customer satisfaction
  • Inform/train all staff on customer service program, ensuring proper and constant execution
  • Make hospitality arrangements as needed
  • Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
  • Review emergency planning procedures with all events staff for each event
  • Create and distribute detailed data sheets prior to every event
  • Coordinate with Finance/Payroll as needed to ensure event staff and other applicable parties are paid properly
  • Coordinate service needs with Food and Beverage department as needed
  • Routinely serve as Manager on Duty
  • Create event layouts using AutoCAD or similar program
  • Perform all other duties and responsibilities as assigned

Qualifications:

• • Five (5) years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
  • Bachelor’s degree or better from an accredited college/university with major coursework in facility management, hospitality management, business management, marketing or related field
  • Additional years of experience may be substituted for formal education, licenses or certificates
  • Must have computer skills in Microsoft Office applications and word processing, spreadsheets, database, presentation, AUTOCAD or similar and Internet software
  • Possession of, or ability to obtain, a current CPR certificate
  • Possession of, or ability to obtain, a valid drivers’ license
  • Knowledge of Public Assembly facility management
  • Knowledge of Operational characteristics of events
  • Ability to identify the needs of users of the facility
  • Knowledge of crowd management and control techniques
  • Knowledge of customer service practices
  • Knowledge of principles of supervision and training
  • Demonstrated familiarity with facility use contracts
  • Knowledge of fire and public safety regulations
  • Knowledge of food service practices and regulations
  • Knowledge of A/V equipment and electronic systems in public assembly facilities
  • Experience with budget preparation and control
  • Knowledge of Public Relations
  • Familiarity with terminology used in entertainment/convention/public assembly settings
  • Knowledge of relevant federal, state and local regulations

Spectra is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, handicap, marital status, or any other status or condition protected by Federal and/or State laws, except where bona fide occupational qualifications apply.