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Deskside Support Analyst Job In Avanade At Austin, TX
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Deskside Support Analyst -Austin- 2 Year Contract-W2

  • Full-Time
  • Austin, TX
  • Avanade
  • Posted 3 years ago – Accepting applications
Job Description
This is a W2 contract only- no C2C

$22/hr full benefits

Role Description:
Serve as liaison between Tier 2 and the Helpdesk on the Texas Medicaid Project.

The resource will:
  • Manage all master tickets as they are reported.
  • Work as part of a technical support team delivering a quality service to single/multiple clients using a variety of hardware and software products.
  • Provide technical support & maintenance of production and development systems and administration of environments, running on various platforms, ensuring SLA targets are met.
  • Provide ongoing management and/or improvement of activities related to a part or to the whole of a technical infrastructure (e.g. information systems, security, telecommunications networks, etc.).
  • Assist in the maintenance of hardware and software inventories, using standard asset management systems and procedures.
  • Receives and responds to customer problems, issues, or requests
  • Ensures proper documentation, tracking, escalation, and follow up of all incidents
  • Create excel spreadsheets, graphs, and tables
Skills & Requirements:
  • Proven working experience as a data analyst or business data analyst
  • Knowledge of statistics and experience using statistical packages for analyzing datasets
  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
  • Adept at queries, report writing and presenting findings
  • Strong Microsoft Excel Skills
  • Local to Austin (no travel expenses allowed)
  • Minimum 1 year experience working in a team environment
  • Minimum 2 years' experience in customer service role
  • Good interpersonal skills
  • Administrative and organizational skills
  • Experience in public relations
  • Project management exposure / experience
Degree and Certifications:
  • Recent college graduate (BS in Mathematics, Economics, Computer Science, Information Management or Statistics)
Apply to this Job