Data Center Technician Entry Level

Candidate must be based local or at commutable distance to work site in Lynnwood or Tukwila, WA . No remote or long distance hire.

Region / Location
Tukwila or Lynnwood, WA
About Digital Fortress

Digital Fortress provides customers with managed cloud and colocation services. As the largest independently owned data center operator in the Pacific Northwest, Digital Fortress focuses on providing the most cost-effective management of distributed workloads across private, public and managed infrastructures. Digital Fortress is strategically positioned close to top carrier hotels, peering networks, and cloud providers to enhance hybrid IT performance and end user experiences. Through our diverse network and power infrastructure combined with skilled engineers working 24x7, Digital Fortress delivers highly secure and reliable colocation and managed solutions for the 21st Century. Digital Fortress is proud to offer low-cost energy which is supplied from renewable and sustainable sources such as hydroelectric power plants and wind farms. Hundreds of customers across the world depend on Digital Fortress every day to provide 100% up time co-location services and a variety of managed IT services.

Role Summary – Network Operations Center Technician

A Network Operations Center Technician (NOC Tech) is an entry level role. A NOC tech works as an essential part of the Operations Team for Digital Fortress. The NOC Tech is at the front lines of our Data Centers and serve as the liaison between our clients and the rest of the Digital Fortress family. A NOC tech must offer good customer service while stay calm under pressure. A NOC Tech must be able to stay alert and vigilant during long periods of time. A NOC Tech is expected to set-up, install, deploy and maintain a wide variety of servers, switches, firewalls and customer owned equipment. A NOC Tech performs basic and advanced troubleshooting, maintenance and feedback on customer owned networking equipment. A NOC Tech is able to clearly articulate and transcribe their findings and or actions taken. A NOC Tech enforces the security policy and maintains all controlled access points. A NOC tech should be able to understand and convey basic and complex thoughts on Computer Networking in a professional manner. A NOC tech should have good attention to detail and the ability to follow directions without straying. A NOC tech must be willing to rely on co-works and work well with others.

Requirements and Skills

• Position requires 1-2 years of experience in Operations, Networking and or Computer Sciences.
• Requires strong Linux knowledge and Windows Server experience.
• 2+ years of experience in troubleshooting and supporting systems and platforms in a datacenter environment.
• Strong scripting ability in one or more of the following languages: Python, SQL, C#, Power Shell and/or Ruby would be a plus
• Experience with Racking equipment into server cabinets preferred.
• Experience performing task in a Command Line Interface (CLI).
• Must have understanding of Networking Protocols (TCP/IP, DNS, HSRP, ARP, IPV4/IPV6, DHCP).
• The ability to create and maintain top quality technical documentation for both internal and external systems.
• Basic knowledge in the daily operations of a Data Center.
• Two years of experience with Network or Active Directory administration preferred.
• Working knowledge of protocol analysis, trace route and networking software/hardware installation.
• Experience with SolarWinds, Blue Iris, Cisco equipment, Routers/Switches, PUTTY and the Microsoft Office Suite.
• Experience with the administration and support of network systems.
• Ability to configuring various networking devices to a customer’s specifications.
• Ability to manage incident and problem tickets while providing timely updates relevant to the ticket.
• Ability to work with management, technical teams, and client support teams with a positive attitude.
• Must be willing to ensure proper procedures are followed.
• Must participate in special projects and perform other related duties as assigned.
• Excellent written and oral communication skills in English is required.
• Ability to participate in a shared 24x7 on-call schedule and willing to work a rotating shift schedule.
• Must be a collaborative team player with ability to set goals and achieve them with minimal oversight.
• Must keep a clean and organized workspace.
• Ability to maintain cleanliness of the data center space.
• Ability to monitor critical facilities equipment such as HVAC, power, security cameras, and IT infrastructure.
• Handling of shipping and receiving client packages.

Qualifications

• College level credits and/or certifications in Computer Science preferred.
• 2+ years of relevant experience.
• Fluent with the standard concepts, procedures and practices in computer networking.
• Experience managing multiple incidents and problems while working in a mission-critical environment.
• Customer service oriented with strong troubleshooting and time management skills.
• Outstanding written and verbal communication skills in English.
• Physical requirements of the job may include but are not limited to: Ability to climb stairs, lift at least 50 pounds, climb ladders, sit or stand for long periods of time, stay awake and alert during an 8 to 12hr shift.
• Successful completion of a background check.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: Multiple Locations